Night Auditor

Hyatt Hotels; Ottawa (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality management company is seeking a Night Auditor for their Ottawa location. This role involves overseeing nightly operations, ensuring accurate billing, and providing exceptional customer service during late-night hours. Ideal candidates should be detail-oriented and flexible with their schedule, including weekends and holidays.

Benefits

Competitive compensation package

Full benefits package, including 401K with matching

Paid time off from Day 1

Hotel discounts at locations worldwide

Qualifications

• Minimum one year of hotel front desk or accounting experience preferred.
• Strong communication skills and ability to perform basic math calculations.

Responsibilities

• Check guests in/out, process payments, and handle AYS duties.
• Run daily close-out reports, process night audit, and maintain the front desk log book.
• Handle guest mail, messages, and faxes, ensuring timely delivery.

Skills

Communication

Organizational Skills

Job description

Night Auditor

Reports to: Operations Manager

Department: Rooms

WHO WE ARE

Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company . Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.

BENEFITS

• Competitive compensation package
• Full benefits package, including 401K with matching and paid time off from Day 1
• Growth company focused on expansion through strategic acquisition and development
• Hotel discounts at locations worldwide

JOB DESCRIPTION

The purpose of the Night Auditor at Fairfield Inn & Suites Ottawa is to be responsible for overseeing nightly hotel operations, you will ensure accurate guest billing, maintain financial records, and provide exceptional service during late-night hours. Serves as a Manager on Duty during the hours of 11pm to 7am. Ideal candidates are detail-oriented, possess strong organizational skills, and thrive in a dynamic hospitality environment. The position requires flexibility in working hours, including weekends and holidays, and strong customer service skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Check guests in/out, process payments, and handle AYS duties.
• Reconcile guest service agent paperwork and credit card transactions.
• Post room charges, distribute folios, and reconcile gift shop and banquet paperwork.
• Run daily close-out reports, process night audit, and maintain the front desk log book.
• Handle guest mail, messages, and faxes, ensuring timely delivery.
• Must be able to stand for extended periods, walk, bend, and crouch.
• Ability to follow safety protocols and work under rotating shifts, including weekends and night shifts, as needed.
• Flexible schedule with rotating shifts, including weekends, nights, and potential overtime.

QUALIFICATIONS

• Minimum one year of hotel front desk or accounting experience preferred.
• Strong communication skills and ability to perform basic math calculations.
• Ability to analyze data and make decisions regarding guest check-in/out processes.