Night Auditor

mcrhotels.com; Kansas City (KS); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel in Kansas City is seeking a Night Auditor who will ensure guest satisfaction and maintain hotel cleanliness. The ideal candidate will have a positive attitude, strong communication skills, and a willingness to work varied schedules. Join a dynamic team that values teamwork and guest relations, and enjoy benefits like weekly pay and health insurance.

Benefits

Weekly Pay

Paid Time Off

Retirement Options

Health, Dental, Vision Insurance

Qualifications

• Must be 18 years or older.
• Willing to work varied schedules including evenings, nights, weekends, and holidays.

Responsibilities

• Greet guests happily upon arrival and throughout their stay.
• Complete and send all hotel audit-related reports.
• Maintain strong knowledge of all features of the hotel facility.

Skills

Positive attitude

Effective listening

Conflict resolution

Communication skills

Education

Experience in hospitality

Job description

Homewood Suites by Hilton Kansas City Speedway, Kansas City, Kansas, United States of America

Job Description

Posted Friday, May 16, 2025 at 5:00 AM

Homewood Suites by Hilton Kansas City Speedway

SECTION ONE: MCR Universal Role Standards

EXECUTIVE SUMMARY

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized, and safe hotels for our guests.

AREAS OF EXCELLENCE

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

1. Happy Guests

• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
• Recovery: Handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge: Maintain strong knowledge of all features of the hotel facility and amenities.
• Events: Be aware of and support all groups and events at the hotel.
• Technology: Understand relevant technology for your role.
• Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.

2. Spotless Cleanliness

• Sparkling Workspaces: Keep all areas, front and back of the house, clean and well-organized.
• Pitching In: Contribute to cleaning guest rooms and public spaces as needed, ensuring the hotel remains organized and safe.
• Hospitality While Cleaning: Greet guests happily with a smile, by name if possible, while cleaning.

3. Product Consistency & Quality

• Checklists to 100% Accuracy: Complete all operational checklists accurately and timely each shift.
• Shift Handover Reports: Ensure handover reports are accurate and on time for effective communication.
• Flawless Uniform: Wear a clean, approved uniform, be well-groomed, wear a nametag, and smile at all times.

4. Teamwork

• Communication: Maintain clear, honest, and professional communication with team members.
• Can Do Attitude: Be willing to stretch beyond traditional roles to meet guest and business needs.
• Collaboration: Work together at all levels to create a welcoming environment and a positive workplace.

SECTION TWO: Night Auditor, Role Specific Duties and Expectations

Other Duties and Expectations

• Audit Management: Complete and send all hotel audit-related reports by the designated time on the overnight checklist.
• Security: Follow overnight security measures, including locking exterior entrances at designated times and handling safety/security issues per protocols.
• Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.

SECTION THREE: Success Metrics

Happy Guests

• Management Performance Ratings
• Guest Satisfaction Scores/Intent to Return

Spotless Cleanliness

• GM/AGM Spot Checks
• Leadership Walk-throughs (RVP, etc.)
• Guest Ratings/Reviews

Product Consistency & Quality

• Checklist Tracking
• Management Performance Ratings
• Guest Ratings

Teamwork

• Management Performance Ratings

SECTION FOUR: Qualifications & Requirements

Qualifications & Requirements:

• Experience in hospitality, service, consumer-facing franchise, or related field preferred.
• Positive attitude and willingness to learn.
• Ability to understand and follow guidelines and procedures.
• Work well under stress and in high-pressure situations.
• Effective listening, conflict resolution, and communication skills.
• Desire to serve guests.
• Must be 18 years or older.
• Willing to work varied schedules including evenings, nights, weekends, and holidays.
• Arrive and clock in/out on time, and never work off the clock.
• Properly clock in/out for breaks.
• Provide notice when calling out for shifts.

Physical Working Demands & Environment:

Regularly required to stand, type, bend, lift up to 25 pounds, and move throughout the hotel. Noise level is moderate.

Language + Reasoning Skills:

• Effective reading, writing, understanding, and communication in English.

Note:

This description is not exhaustive. Employees may be asked to perform other duties. Reasonable accommodations will be provided for disabilities. The employer may modify duties as needed. This document does not constitute a contract, only at-will employment.

Our Company

• MCR is the third-largest hotel owner-operator in the U.S.
• Founded in 2006, with offices in NYC, Dallas, Chicago, and Richmond.
• Portfolio of $5.0 billion with 148 hotels and over 22,000 rooms across 37 states and 106 cities.
• Over 7,000 team members, operating under 9 Marriott brands, 8 Hilton brands, and independent hotels.
• Recognized as one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
• Multiple awards including Marriott Partnership Circle and Hilton Legacy Award.

What we offer/What’s in it for you?

• Weekly Pay
• Paid Time Off
• Retirement Options
• Health, Dental, Vision Insurance (after 30 days for full-time)