Night Auditor

Auro Hotels Management; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Auro Hotels Management's Renaissance Orlando Airport Hotel seeks a dedicated Night Auditor to balance accounts and prepare management reports, serving as a third-shift Front Desk Agent to maximize occupancy and guest satisfaction.

Responsibilities include guest check-in/out, posting charges, processing reservations by phone, and preparing daily, monthly and yearly reports; you may act as manager on duty in the GM's absence.

Qualifications

• College degree preferred; High School Diploma and/or 2-3 years’ experience or equivalent combination of education and experience required.
• Must be able to speak, read, and understand English.

Responsibilities

• Audit daily guest accounts and balance revenues.
• Post room charges and ensure accounts are current by morning.
• Process reservations via telephone and walk-ins.
• Operate front desk computer and telephone system per standards.
• Prepare daily, monthly and yearly reports.
• Act as manager on duty in the absence of the General Manager.

Skills

Guest service

Front desk operations

Telephone handling

Credit card processing

Education

High School Diploma

College degree preferred

Tools

Reservation system

Computer operations

Telephone system

Job description

The Renaissance Orlando Airport Hotel is seeking a dedicated Night Auditor. The purpose of the Night Auditor is to audit all accounts to ensure they are in balance and prepare final reports for management; acts as the third shift Front Desk Agent ensuring maximum room revenues and guest satisfaction, in line with AURO Hotels’ standards.

Essential Job Functions

• Assists all guests in a sincere and courteous manner, and whenever possible, going the extra mile and doing whatever it takes to ensure guest satisfaction.
• Registers and processes guests promptly upon arrival and departure, to ensure guest satisfaction.
• Verifies that all charges to guest accounts made during the day are correct, and posts room charges for that day so that all guest accounts are current and in balance by 6:00 a.m. the following morning or by the Brand Standard’s designated time.
• Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area, and effectively assists guests.
• Completes all credit card transmittals, direct bills, and no show billings for the day.
• Prepares all daily, monthly and yearly reports required by the property.
• Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.
• Receives and processes telephone and walk-in reservations accurately ensuring guest satisfaction.
• Professionally and competently operates the telephone system according AURO Hotels and Brand standards
• Acts as manager on duty in the absence of the General Manager.
• Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for associates and guests.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that prompt corrective action can be taken.
• Responsible for check-in, checkout, selling skills, computer operation, telephones, tasks at the front desk.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

College degree preferred; High School Diploma and/or 2-3 years’ experience or equivalent combination of education and experience required. Must be able to speak, read, and understand English.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Location(s)

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Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.