Part-time Night Auditor

Auro Hotels Management; Orlando (FL); On-site; USD 20,664,000 - 27,552,000; Part time

Job summary

Auro Hotels Management is seeking a Night Auditor for Residence Inn by Marriott Orlando Airport. The role requires open availability for the overnight shift (11pm–7am) and possible day/evening shifts, including holidays and weekends. Benefits include 401k and employee discounts.

Responsibilities include guest check-in/out, posting charges, preparing daily reports, and promoting services to maximize occupancy. English proficiency required; college degree preferred.

Qualifications

• College degree preferred; High School Diploma and/or 2-3 years’ experience or equivalent combination of education and experience required.
• Must be able to speak, read, and understand English.

Responsibilities

• Assists guests in a sincere and courteous manner to ensure guest satisfaction.
• Registers and processes guests on arrival and departure for accuracy and satisfaction.
• Verifies charges and posts room charges to keep accounts current by 6:00 a.m. or brand standard time.
• Demonstrates knowledge of hotel services and local area to assist guests.
• Completes credit card transmittals, direct bills, and no-show billings.
• Prepares daily, monthly and yearly reports.
• Uses sales techniques to maximize occupancy and average rate.
• Receives and processes telephone and walk-in reservations accurately.
• Operates telephone system per company standards and safety procedures.
• Maintains safety and security procedures; informs supervisor of significant issues.
• Handles front desk duties including check-in, checkout, and related tasks.
• Part-time hours available up to 30 hours per week.

Job description

Residence Inn by Marriott Orlando Airport is seeking an experienced Night Auditor for their busy hotel! Competitive pay rate is based on experience. Must have open availability for the overnight shift (11pm to 7am) and possible day or evening shifts, including holidays and weekends. Company benefits include 401k, employee discounts, and much more.

Essential Job Functions

• Assists all guests in a sincere and courteous manner, and whenever possible, going the extra mile and doing whatever it takes to ensure guest satisfaction.
• Registers and processes guests promptly upon arrival and departure, to ensure guest satisfaction.
• Verifies that all charges to guest accounts made during the day are correct, and posts room charges for that day so that all guest accounts are current and in balance by 6:00 a.m. the following morning or by the Brand Standard’s designated time.
• Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area, and effectively assists guests.
• Completes all credit card transmittals, direct bills, and no-show billings for the day.
• Prepares all daily, monthly and yearly reports required by the property.
• Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.
• Receives and processes telephone and walk-in reservations accurately ensuring guest satisfaction.
• Professionally and competently operates the telephone system according Auro Hotels and Brand standards
• Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for associates and guests.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that prompt corrective action can be taken.
• Responsible for check-in, checkout, selling skills, computer operation, telephones, tasks at the front desk.
• Part time hours available (up to 30 hours per week).
• Must be available during the overnight shift (11pm to 7am).
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Experience/Education

College degree preferred; High School Diploma and/or 2-3 years’ experience or equivalent combination of education and experience required. Must be able to speak, read, and understand English.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Location(s)

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Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.