Night Audit (Part-time)

Peregrine Hospitality; Norfolk (VA); Sur place; USD 21 000 - 26 000; Plein temps

Résumé du poste

Peregrine Hospitality in Norfolk, VA is seeking a Night Audit to maintain accurate guest accounts, balance daily revenues, and support front and back office functions. You will assist with reservations, customer service, and nightly reporting to the Front Office and Executive team.

The role requires flexible hours including nights and weekends, with a pay rate of $17 per hour. Hospitality experience is preferred, and a High School diploma/GED is required.

Qualifications

• High School diploma/GED required.
• Hospitality experience preferred.

Responsabilités

• Overnight operations: verify guest accounts, balance charges and revenues.
• Reconcile and complete daily front desk agents’ work.
• Provide next-day reports for Front Office, Housekeeping, Sales and Executive Office.
• Perform duties of front desk agent as assigned.
• Support Front Office operations to deliver guest service and financial profitability.
• Handle emergencies and ensure guest and staff safety.
• Maintain front desk supplies and keep areas clean.

Connaissances

Customer service

Front desk

Accounting

Communication

Formation

High School diploma/GED

Description du poste

As Night Audit, you uphold a positive, productive demeanor to support the hotels front and back office including customer service, record keeping, telephone operations, reservations, and other related activities. You are enthusiastic about an efficient execution of accounting tasks related to the front office, audit, and reservations departments.

Job Responsibilities

• Responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services and safety.
• Reconcile and complete all daily front desk agents’ work.
• Provide next day reports for Front Office, Housekeeping, Sales, and Executive Office as required.
• Perform duties of front desk agent as assigned.
• Responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
• Handle emergency situations, ensuring the safety and security of guests and associates.
• Maintain safety standards for front office associates in accordance with company policy.
• Ability to provide professional communication with internal and external guests.
• Oversee the VIP guest process including, but not limited to, reviewing VIP reservations, and ensuring smooth check-in/check-out.
• Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Maintain front desk office supplies and equipment while keeping the front office areas clean and organized.
• Tend to guests' complaints, questions, and provide exceptional customer service.
• Carries out supervisor requests in accordance with hotel policies and standard operating procedures.
• Follow all cleanliness standards to ensure guests’ satisfaction.
• Follow 4 Keys service standards, standard operation procedures, and safety standards.
• Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.
• Follow safety and security procedures.
• Adhere to attendance and reliability standards.
• Follow all additional duties as assigned by management.

Work Hours

• Will be required to work flexible scheduled shifts based on business needs
• Scheduling includes holidays, nights, and weekends depending on hotel events and functions

Experience And Education

• High School diploma/GED required
• Hospitality experience preferred

Pay: The rate of pay for this position is $17

Physical Requirements & Working Conditions

• Flexible and long hours sometimes required
• Must be able to lift and/or carry up to 50 pounds
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
• Ability to stand and walk for extended periods of time
• Ability to bend and twist, push and pull, stoop, and kneel

Disclaimer

All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the “at will” employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: [e-mail]

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws. Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free. Peregrine Hospitality participates in E-Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.