Night Auditor

Regency Hotel Management, Inc.; Ohio; On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel management company is seeking a dedicated Hotel Night Auditor to ensure guest satisfaction during night hours. Responsibilities include handling guest registrations and checkouts, managing financial transactions, and maintaining a welcoming environment. Ideal candidates should possess strong customer service skills and attention to detail, with a High School diploma required.

Benefits

Medical and Dental Insurance

PTO

Competitive Pay

401(k) Retirement Savings Plan

Life Insurance

Disability Insurance

Hotel Room Discounts

Ongoing Training and Career Development

Qualifications

• Previous experience in hospitality preferred.
• Experience handling cash and credit card procedures.
• Organized and detail-oriented.

Responsibilities

• Verify credit cards upon guest registration.
• Respond promptly to guest inquiries and complaints.
• Maintain all areas of the front desk.

Skills

Attention to detail

Customer service

Education

High School diploma/GED

Job description

Job Summary: Are you friendly and able to work in a fast-paced environment? The Hotel Night Auditor attends to guests’ needs, included, but not limited to, registration, checkout, and cashiering.

Benefits

• Medical and DentalInsurance
• PTO
• Competitive Pay
• 401(k) Retirement Savings Plan
• Life Insurance
• Disability Insurance
• Hotel Room Discounts
• Ongoing Training and Career Development

Responsibilities

Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that are not already in house

Explain and provide any promotional items to each guest checking in

Responds promptly to any guest inquiries or complaints and offer an alternate solution if guest demand cannot be met

Cover other areas of hotel as needed

Document any guest accidents by completing the accident report form

Complete the maintenance log whenever a complaint is reported

Maintain all areas of the front desk

Take the initiative to greet guests in a friendly and warm manner

Other duties as assigned

Qualifications

High School diploma/GED required

Previous experience in hospitality preferred

Customer service experience required

Experience handling cash, credit card procedures, and use math concepts

Attention to detail and organized

About Us:At Regency Hotel Management, hospitality is who we are—and what we do best.Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.