Night Auditor

Drury Hotels; New York (NY); On-site; USD 25,499 - 37,429; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

401(k)

Job summary

Drury Hotels is looking for a Front Desk Associate to provide courteous, efficient service and handle guest check-in/check-out, promote sales programs, and maintain guest records. You may assist with breakfast setup and food service, and at times work alone during overnight shifts.

A positive, professional demeanor and the ability to manage money are essential. We value a +1 Service attitude, with opportunities for mentorship, cross-training, and a comprehensive benefits package.

Qualifications

• Front desk experience or guest service exposure preferred.
• Ability to handle money, make change, and operate office equipment.
• Strong English reading and verbal communication skills.

Responsibilities

• Performs all front desk related functions including checking guests in/out, promoting sales related programs, maintaining guest records, cash handling.
• Audits the previous day’s receipts to verify and balance entries, runs reports and verifies accuracy of information.
• May assist with breakfast setup, including food preparation, setup, service and/or cleaning.
• Single team member on property during the majority of the work shift and must be able to work alone during overnight hours.
• Provides courteous, efficient, friendly service and responds promptly to inquiries, requests and complaints with a +1 Service attitude.

Job description

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

What you can expect from us

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

Benefits

• Incentives – Quarterly bonus opportunity up to $3,200 annually
• Work‑life balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth – Mentorship, cross‑training, development plans, management training, and more – over 200 internal promotions this year
• Health and well‑being – Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement – Company‑matched 401(k)
• Award‑winning – Ranked among Newsweek's America's Greatest Workplaces 2025

Drury Hotels strives to offer a competitive compensation at the market median, as well as a comprehensive benefits offering which includes paid time off. This role is eligible for a discretionary quarterly “+1 Service” bonus.

Basic Function & Job Duties

Performs all front desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, cash handling, etc. Responsible for auditing the previous day’s receipts to verify and balance entries, runs reports and verifies accuracy of information. May also assist with set up of breakfast. May include food preparation, set up, service and/or cleaning. Only team member on property for the majority of the work shift and must be willing to and have the ability to work alone. Responsible for guest safety and security during overnight hours.

Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.

General Knowledge, Skill and Ability

Requires ability to take written and verbal direction and speak English clearly and read English. Requires ability to relate to the public in a warm, friendly manner in providing a hospitable environment. Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.

Requires thorough knowledge of Drury Hotels’ policies and procedures, for guest services. Requires ability to handle money, make change and utilize office machines in the normal day-to-day activities. Maintains the front desk lobby area in a clean and organized manner. Complies with hotel’s safety and security rules and instructions in performing work efficiently while protecting self, team members, guests and the hotel. Must be willing to and have the ability to work alone as scheduled. At some locations, may be the only team member on property during work shift.

Pay

The pay range is: $18.51 - $27.17.

The starting wage may be above the minimum rate, based on relevant experience, skills, and education.

Apply

We will be accepting applications on an ongoing basis.