Night Auditor

Yardley Hospitality Holdings LLC; Morrisville (Bucks County); On-site; Full time

Job summary

An established industry player is seeking a dedicated Night Auditor to ensure smooth hotel operations during the night shift. This role is vital for maintaining exceptional customer service and overseeing nightly audits, guest check-ins, and inquiries. If you thrive in a fast-paced environment and have a passion for hospitality, this is your chance to join a team committed to providing outstanding service. Your attention to detail and strong communication skills will be key in creating a welcoming atmosphere for guests. Embrace the opportunity to make a difference in a nighttime setting and grow your career in hospitality.

Qualifications

• 1+ year of hotel experience required.
• Proficiency in front desk operations and customer service skills.

Responsibilities

• Conduct nightly audits and ensure accuracy in financial reporting.
• Handle guest check-ins/outs and respond to inquiries promptly.
• Maintain a welcoming environment and assist with front desk duties.

Skills

Front desk operations

Customer service

Communication skills

Night audit procedures

Attention to detail

Bilingual or multilingual

Hotel management systems

Reservation software

Education

High school diploma or equivalent

Tools

Hotel management systems

Reservation software

Phone systems

Job description

Job Title: Night Auditor

Job Summary:

We are looking for a diligent Night Auditor to join our team. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the night shift. You will be responsible for overseeing the nightly auditing process, handling guest inquiries and issues, and maintaining exceptional customer service standards throughout the night.

Responsibilities:

1. Conduct nightly audits to reconcile daily transactions and ensure accuracy in financial reporting
2. Handle guest check-ins and check-outs efficiently and professionally
3. Respond to guest inquiries, requests, and complaints promptly and courteously
4. Maintain a welcoming and hospitable environment for guests during the night shift
5. Assist with front desk duties including reservations, phone inquiries, and guest services
6. Ensure all billing is accurate and resolve any discrepancies in a timely manner
7. Monitor security cameras and report any suspicious activities or incidents
8. Collaborate with other hotel departments to address guest needs effectively
9. Complete end-of-day procedures and prepare reports for management review
10. Uphold hotel standards and policies to provide a comfortable and safe environment for guests

Skills:

1. Proficiency in front desk operations and hotel management systems
2. Excellent customer service skills with a focus on guest relations
3. Strong communication skills, both verbal and written
4. Ability to work effectively in a fast-paced environment with minimal supervision
5. Bilingual or multilingual capabilities are a plus
6. Knowledge of night audit procedures and experience in hospitality management
7. Familiarity with phone systems and reservation software
8. Attention to detail and accuracy in financial transactions
9. Ability to handle stressful situations calmly and professionally

If you have a passion for hospitality, excel in customer service, and thrive in a nighttime setting, we invite you to apply for the Night Auditor position at our hotel. Join our team dedicated to providing exceptional service to our guests throughout the night.

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 an hour

Schedule:

• 8 hour shift
• Evening shift
• Overnight shift

Experience:

Hotel experience: 1 year (Required)

Ability to Commute:

Yardley, PA 19067 (Required)

Work Location: In person