Night Auditor

Hyatt Hotels Corporation; Minnesota; On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hospitality company as a Gallery Host, where you will enhance guest experiences through attentive service and coordination of hotel offerings. This role requires a friendly demeanor, strong communication skills, and a commitment to guest satisfaction. Full-time employees enjoy comprehensive benefits including medical coverage and paid time off.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Short and Long-Term Disability Income

Vacation PTO

Holiday/Sick PTO

Employee Assistance Program

Qualifications

• At least one year of hotel, customer service, and/or sales experience.
• Strong leadership abilities and excellent communication skills.

Responsibilities

• Ensure guest satisfaction through check-in and check-out.
• Promote hotel services and respond to guest requests.

Skills

Customer Service

Leadership

Communication

Tools

POS Systems

Microsoft Word

Microsoft Excel

Adobe

Job description

As a Gallery Host, you will play a vital role in ensuring guest satisfaction through check-in, check-out, and attentive coordination of hotel services for each guest. Your focus will be on enhancing each guest’s experience by promoting hotel services, facilities, outlets, and providing information about upcoming events/functions in the hotel and surrounding areas.

The ideal candidate will:

• Have at least one year of hotel, customer service, and/or sales experience. Special consideration will be given to those with a proven track record of exemplary customer service or sales performance in other business fields, along with strong leadership abilities, excellent oral and written communication skills, and proficiency in computer skills including Word, Excel, Adobe, and guest and employee management practices.
• Be friendly, customer-centric, love to smile, and have knowledge of the local area.
• Possess good computer skills and experience with brand POS systems.
• Register guests promptly and courteously using up-selling techniques to maximize room rates; prepare for group check-ins, check-outs, and VIP arrivals. Greet, register, and assign rooms to guests. Answer phones efficiently and friendly.
• Ensure a complete guest experience, including managing the Gallery Host Stand, Guest Kitchen, e-room, guest check-in and out, and servicing meeting rooms.
• Respond quickly and amicably to guest requests or complaints, taking appropriate action and following up to ensure satisfaction. Use creative reasoning to overcome objections and concerns, aiming for 100% guest satisfaction.
• Complete daily paperwork, including cashing out, documenting adjustments, postings, paid outs, charges, and check-outs.
• Maintain a professional appearance and image at all times.

Note: Other duties may be assigned by supervisors or management.

Benefits for Full-Time Employees

• Medical, Dental, and Vision Coverage
• Short and Long-Term Disability Income*
• Term Life and AD&D Insurance
• Vacation PTO & Holiday/Sick PTO
• Employee Assistance Program

*Specific plans vary by position.

This position is located at a property where Hyatt is not the employer. The employer may be a third-party management company responsible for employment benefits and obligations at this location.

Available Locations include:

• Hyatt Place Madison/Downtown, Madison, WI
• Hyatt Place Colorado Springs/Garden of the Gods, Colorado Springs, CO
• Hyatt Regency Lake Washington at Seattle's Southport, Renton, WA
• Hyatt Regency Huntington Beach Resort and Spa, Huntington Beach, CA

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