Night Auditor

Janko Hospitality; Milwaukee (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic hospitality team as a Night Auditor in Milwaukee, where you will play a crucial role in ensuring exceptional guest experiences during late-night hours. This position involves overseeing nightly operations, managing guest accounts, and providing top-notch service. Ideal candidates will thrive in a fast-paced environment and possess strong organizational skills. With a commitment to quality and community, this forward-thinking company offers a competitive compensation package and opportunities for growth. If you are detail-oriented and ready to make a difference in the hospitality industry, this is the perfect opportunity for you.

Benefits

Competitive compensation package

Full benefits package including 401K with matching

Paid time off from Day 1

Hotel discounts at locations worldwide

Qualifications

• At least one year of hotel front desk experience preferred.
• Strong communication and analytical skills are essential.

Responsibilities

• Oversee nightly hotel operations and ensure accurate guest billing.
• Reconcile guest service agents' paperwork and resolve discrepancies.

Skills

Customer Service

Mathematical Skills

Analytical Skills

Communication Skills

Flexibility

Education

High School Diploma

Experience in Hospitality

Job description

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This range is provided by Janko Hospitality. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $19.50/hr

Reports to: Front Office Supervisor

Department: Rooms

Who We Are

Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.

Benefits

• Competitive compensation package
• Full benefits package, including 401K with matching and paid time off from Day 1
• Growth company focused on expansion through strategic acquisition and development
• Hotel discounts at locations worldwide

Job Description

Join our team as a Night Auditor at Hyatt Place Milwaukee Downtown. This position is responsible for overseeing nightly hotel operations, ensuring accurate guest billing, maintaining financial records, and providing exceptional service during late-night hours. Serving as the Manager on Duty during the hours of 11 PM to 7 AM, ideal candidates are detail-oriented, possess strong organizational skills, and thrive in a dynamic hospitality environment.

Essential Duties and Responsibilities

• Guest Services: Check-in and check-out guests with a focus on accuracy and customer service.
• Account Management: Post charges and payments to guest accounts, ensuring all transactions are accurate.
• Audit and Reconciliation: Reconcile guest service agents’ paperwork, resolve rate discrepancies, and reconcile credit card totals to the batch report before submitting to the credit card processor.
• Room & Tax Posting: Post room and tax charges and ensure departing folios are printed and distributed to guest rooms.
• Gift Shop & Banquet Reconciliation: Reconcile and balance all gift shop paperwork. Complete the spreadsheet for banquet event orders and post accordingly.
• System Maintenance: Run the close day on the computer system, run backups, and generate night audit reports for accounting and management.
• Communication: Process guest mail, messages, and faxes by receiving, sorting, notifying, and distributing to ensure timely receipt of information.
• Department Logbook: Maintain the front desk logbook to enhance communication between shifts and management.
• Safety Standards: Practice written safety standards and rules at all times to ensure a secure and safe work environment.
• Physical Requirements: Must be able to stand for extended periods of time, with frequent walking, bending, and crouching required. Use of hands, fingers, and arms is necessary for the completion of duties.
• Flexible Scheduling: Due to the business demands of the hospitality industry, employees may be required to work rotating shifts, including weekends, night shifts, and/or overtime. Hours may vary depending on business needs.
• Work Environment: The hotel provides guest services 24/7, and employees must be adaptable to various shifts, including weekends, night shifts, and holidays.
• Physical Demands: Must meet the physical demands required for the role, with reasonable accommodations made where needed.

Qualifications

• Experience: At least one year of hotel front desk and/or accounting background, with familiarity in hospitality industry practices preferred.
• Communication Skills: Must be able to communicate clearly and effectively with guests, customers, supervisors, and fellow employees.
• Mathematical Skills: Ability to calculate amounts and apply basic addition, subtraction, and multiplication.
• Analytical Skills: Must be able to analyze routine data and make appropriate judgments regarding the check-in/check-out processes.
• Flexibility: Must be flexible with scheduling to accommodate business needs.