Night Auditor

SpringHill Suites McKinney; McKinney (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

A successful hotel is seeking a Hotel Operations Manager to lead the front desk and guest services teams to ensure optimal hospitality experiences. The ideal candidate will have a commitment to high customer service standards, prior management experience, and relevant industry knowledge. This role also offers various employee benefits and growth opportunities within the company.

Benefits

Medical / Dental / Vision benefits

Generous PTO program

Points-based bonus

Daily pay

Employee Referral bonus program

Qualifications

• Three years experience in hotel guest services or management.
• High standard of customer service.
• Knowledge of property management systems.

Responsibilities

• Oversee operations at the front desk and ensure compliance with standards.
• Translate goals to the team for guest tracking and productivity.
• Act as Manager on Duty in absence of the General Manager.

Skills

Customer Service

Management

Computer Software Applications

Education

High school diploma or GED

Job description

Position Summary : Supports the successful execution of all operations in the hotel operations departments primarily responsible for front desk though other departments may be included.

Ensures that standards and procedures are being followed.

Leads specific team(s) while assisting with meeting or exceeding property goals.

We offer Medical / Dental / Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.

Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels.

Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.

Essential Job Functions

• Has a high standard of customer service and implements these standards on property.
• Knowledge and aptitude for use of a variety of computer software applications and property management systems and reservation systems.
• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
• Serves as Manager on Duty in absence of the General Manager

Education

High school diploma or GED

Experience

Three (3) years previous hotel guest services, front desk, housekeeping or related management experience.

Scheduled days and time vary based on hotel needs.

May be required to work weekends and holidays.

Raines is proud to be an Equal Opportunity Employer

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This description is a summary of primary responsibilities and qualifications.

The job description is not intended to include all duties or qualifications that may be required now or in the future.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-employment background check required.