Night Auditor

Cliff House Maine; Maine; On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel in Maine is seeking a Hotel Night Auditor to provide exceptional service and create memorable experiences for guests. The ideal candidate will possess excellent communication skills, attention to detail, and a passion for connecting visitors with local attractions. This role involves guest registration, assisting with itineraries, and working overnight shifts.

Qualifications

• Previous night audit or front desk experience preferred.
• Ability to work 3rd shift and weekends.
• Must be able to lift up to 25 lbs.

Responsibilities

• Greet guests warmly and assist with reservations.
• Connect guests to local experiences and hotel services.
• Collaborate with team members to meet guest needs.

Skills

Guest service skills

Verbal communication skills

Written communication skills

Computer proficiency

Attention to detail

Tools

Opera

Job description

Job Summary

You will be an integral member of the front office team that creates distinctively different and authentic experiences for our guests. You will warmly greet guests and assist them with their travel itinerary, reservations, and overall guest experience details. You will be able to promote hotel services and amenities to the guests, and connect the guest to local and authentic experiences in the community.

Are you friendly and able to work in a fast-paced environment? The Hotel Night Auditor attends to guests’ needs, included, but not limited to, registration, checkout, and cashiering.

Responsibilities

• Use your exceptional written and verbal communication skills to provide ideas about guest amenities and experiences, and organize itineraries and reservations on their behalf.
• Utilize the freedom to go beyond to become an expert in the local community and confidently connect vistors to unique and unforgettable experiences in the local area.
• Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home.
• Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met.
• Have an impeccable eye for detail to ensure accuracy and efficiency.

Qualifications

• Excellent guest service skills
• Excellent verbal and written communication skills
• Proficiency with computers
• Previous front desk agent or night audit experience preferred
• Knowledge of Opera a plus
• Ability to work 3rd shift and weekends
• Ability to stand, walk and lift up to 25 lbs

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or any other characteristic protected by federal, state or local laws.