Night Auditor

Community Options, Inc.; Madison (WI); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading hospitality company seeks a Front Desk Night Auditor in Madison, WI. The role includes overseeing front desk operations during the overnight shift, managing hotel payments, and providing excellent guest service. Ideal candidates possess strong math and communication skills and a commitment to quality work.

Benefits

Medical, dental, vision and life insurance

401K available after 90 days

Paid vacation time after 1 year

Free meal per shift

Discounts at Hilton Worldwide hotels

Hilton branded training

Qualifications

• Strong math skills required.
• Ability to communicate effectively in English.
• Ability and willingness to work 3rd shift.

Responsibilities

• Greet guests and check them in and out.
• Post and balance revenues, payments, and credit card transactions daily.
• Maintain an accurate bank count while handling cash, credit cards, and checks.

Skills

Strong customer service

Communication skills

Math skills

Education

High School diploma or equivalent

Job description

4 days ago Be among the first 25 applicants

Description

POSITION PURPOSE:

Overseeing all Front Desk Operations during the overnight shift while posting and balancing all hotel payments for the day prior.

Essential Functions

• Greet guests and check them in and out. Make appropriate selection of rooms based on guests' needs.
• Use computer system to input & retrieve information, communicate guest requests/ complaints, and post transactions.
• Post and balance revenues, payments, and credit card transactions daily.
• Follow checklist to ensure the systems are correctly reset for operations the following day.
• Work with accounting to ensure that balancing, reports, etc are completed correctly.
• Effectively deal with internal and external customers. Some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts. Inform supervisor of issues for further follow up.
• Provide answers regarding Madison area, restaurant information and hotel services via telephone, in person, or through hotel messaging system.
• Maintain an accurate bank count while handling cash, credit cards, and checks.
• Answer guest requests for items, and deliver items to rooms if needed.
• Perform additional duties or projects as assigned.
  
  

Position Requirements

• Ability and willingness to work 3rd shift.
• High School diploma or equivalent required.
• Strong math skills required.
• Must have the ability to produce high quality accurate work consistently and on time.
• Accurately balance work daily totals of hotel.
• Strong customer service and communication skills required.
• Ability to stand and move throughout the front office and continuously perform essential job functions.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.
  
  

Benefits

• Medical, dental, vision and life insurance offered for eligible full time associates following 90 days of employment
• 401K available for eligible associates following 90 days of employment
• Paid vacation time for eligible associates following 1 year of employment
• Free meal per shift
• Free employee parking when available
• Discounts at Hilton Worldwide hotels and Marcus Hotels & Resorts
• Discounted movie tickets
• Ability to transfer within the company
• Hilton branded training
• We are dedicated to the advancement, training and education of our associates and support promotion from within Marcus Corporation
• We are an equal opportunity and drug free work place
• This organization participates in E-Verify.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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