Night Auditor

Drury Hotels; New York (NY); On-site; Full time

Job summary

Join a leading hospitality company as a front desk staff member. You'll perform essential functions from checking guests in/out to ensuring exceptional customer experiences. Enjoy a competitive salary, potential bonuses, and numerous benefits while working in a rewarding environment at Drury Hotels. Ideal for those seeking career growth and flexibility.

Benefits

Flexible scheduling

Paid time off

Hotel discounts and free room nights

Medical, dental, and vision insurance

Company-matched 401(k)

Qualifications

• Must be able to communicate effectively in English.
• Ability to handle cash and use office machines.
• Thorough knowledge of Drury Hotels’ policies.

Responsibilities

• Check guests in/out and maintain guest records.
• Provide friendly service and respond to guest inquiries.
• Ensure safety and security during overnight hours.

Skills

Customer Service

Attention to Detail

Ability to Work Alone

Communication Skills

Job description

Pay starts at $17.29/hour. Potential quarterly bonuses. Weekend availability a must.

Property Location:

4100 Orange Place - Orange Village, Ohio 44122

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives -Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
• Work-life-balance– Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth -Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being -Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement -Company-matched 401(k)
• Award-winning- Ranked among Forbes' Best Midsize Employers (2024)

BASIC FUNCTION & JOB DUTIES:

Performs all front desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, cash handling, etc. Responsible for auditing the previous day’s receipts to verify and balance entries, runs reports and verifies accuracy of information. May also assist with set up of breakfast. May include food preparation, set up, service and/or cleaning. Only team member on property for the majority of the work shift and must be willing to and have the ability to work alone. Responsible for guest safety and security during overnight hours.

Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.

GENERAL KNOWLEDGE, SKILL AND ABILITY:

Requires ability to take written and verbal direction and speak English clearly and read English. Requires ability to relate to the public in a warm, friendly manner in providing a hospitable environment. Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.

Requires thorough knowledge of Drury Hotels’ policies and procedures, for guest services. Requires ability to handle money, make change and utilize office machines in the normal day-to-day activities. Maintains the front desk lobby area in a clean and organized manner. Complies with hotel’s safety and security rules and instructions in performing work efficiently while protecting self, team members, guests and the hotel. Must be willing to and have the ability to work alone as scheduled. At some locations, may be the only team member on property during work shift.

Rise. Shine. Work Happy.

Hiring Immediately!