Night Auditor

HHM Hotels; Denver (CO); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hotel as a Guest Service Agent in Denver, where you'll balance accounts, assist guests, and ensure satisfaction. This role offers a growth path to supervisory positions while working in a modern, upscale environment. Ideal candidates will have bookkeeping skills and a passion for customer service.

Qualifications

• Previous night audit/accounting experience required.
• FSD certification required within 90 days of employment.

Responsibilities

• Balance revenue and settle accounts nightly.
• Check guests in/out and perform Guest Service Agent tasks.
• Respond to guest inquiries and resolve complaints.

Skills

Bookkeeping

Customer Service

Problem Solving

Education

High School diploma or equivalent

Tools

Excel

Job description

Job Description: Guest Service Agent

Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties.

Your Growth Path

Front Office Supervisor / Accounts Payable or Receivable Clerk – Front Office Manager

Your Focus

• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Keep records of room availability and guests' accounts, manually or using computers.
• Prepare and distribute daily reports.
• Audit and reconcile cashiers.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Input and update financial information into the BRAINS network.
• Check guests in/out and perform Guest Service Agent tasks.
• Respond to guest inquiries and resolve complaints.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits and wear protective safety equipment.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skills

• High School diploma or equivalent preferred.
• Previous night audit / accounting experience or equivalent training required.
• Computer knowledge / Excel and arithmetic skills required.
• FSD certification is a plus, required within 90 days of employment.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, lifting up to 25 pounds, bending, and reaching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

Discover contemporary style and upscale amenities at Renaissance Denver Central Park Hotel. Conveniently situated between downtown and Denver International Airport, our trendy hotel offers a relaxing escape in a prime location. Retreat to our tech-enabled rooms and suites, each with plug-in panels and Bluetooth-equipped TVs. Many rooms offer views of the Colorado mountains and downtown Denver skyline. Satisfy your hunger with regional American cuisine at our restaurant, Fifty300, or gather in our lounge for cocktails. Our venues and catering services are perfect for meetings, social events, or weddings. Explore nearby attractions like the Denver Botanical Gardens, Dicks Sporting Goods Park, and the Denver Zoo. We look forward to welcoming you to our modern luxury Denver hotel.

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, age, religion, disability, veteran status, genetic information, citizenship status, or any other protected group.

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