Night Auditor

GLMG Hotels; Le Claire (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Insurance package (medical, dental, V)

PTO

Paid holidays

Leadership development

Employee recognition

Team-oriented culture

Top workplace award

Job summary

GLMG Hotels seeks a dependable Night Auditor to oversee overnight hotel operations, ensuring exceptional guest service, maintaining security, completing nightly financial reporting, and serving as the Manager on Duty during overnight shifts.

This role requires strong attention to detail, ability to perform financial reconciliations, and experience with hotel PMS systems. We value a team-oriented culture and opportunities for career development.

Qualifications

• High School Diploma or equivalent required.
• Associate degree preferred.
• Previous hotel front desk or night audit experience preferred.
• Customer service experience required.
• Strong guest service and communication skills.
• Ability to complete financial reconciliations accurately.
• Experience with hotel PMS systems preferred.
• Ability to work independently and make sound decisions overnight.

Responsibilities

• Perform guest check-ins and check-outs.
• Manage reservations, guest requests, and guest accounts.
• Complete all nightly audit procedures and financial reconciliations.
• Balance revenue, cash, and credit card transactions.
• Generate daily management reports.
• Serve as Manager on Duty (MOD) during overnight shifts.
• Handle guest complaints and service recovery situations professionally.
• Conduct security walks throughout the property.
• Respond to alarms, emergencies, and guest disturbances.
• Provide exceptional guest service while maintaining a safe and secure environment.

Skills

Guest service

Communication

Independent work

Decision making

Security awareness

Education

High School Diploma or equivalent

Associate degree in Hospitality/Accounting/Business

Tools

Hotel PMS systems

Job description

Great Lakes Management Group (GLMG Hotels)

USA TODAY Top Workplaces Award Winner – 2024, 2025 & 2026
Join an award-winning hospitality company and become a key overnight leader responsible for guest service, hotel security, financial accuracy, and serving as the Manager on Duty during overnight hours.

• Competitive Pay
• Medical, Dental, Vision, Critical, Accident, and Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Leadership Development Programs
• Employee Recognition Programs
• Supportive Team-Oriented Culture
• Work for a USA TODAY Top Workplace Award Winner (2024, 2025 & 2026)

Position Summary

GLMG Hotels is seeking a dependable and guest-focused Night Auditor to oversee overnight hotel operations while ensuring exceptional guest service, maintaining hotel security, completing daily financial reporting, and serving as the Manager on Duty (MOD) during overnight shifts.

What You'll Do

• Perform guest check-ins and check-outs.
• Manage reservations, guest requests, and guest accounts.
• Complete all nightly audit procedures and financial reconciliations.
• Balance revenue, cash, and credit card transactions.
• Generate daily management reports.
• Serve as Manager on Duty (MOD) during overnight shifts.
• Handle guest complaints and service recovery situations professionally.
• Conduct security walks throughout the property.
• Respond to alarms, emergencies, and guest disturbances.
• Provide exceptional guest service while maintaining a safe and secure environment.

Qualifications

• High School Diploma or equivalent required.
• Associate Degree in Hospitality, Accounting, or Business preferred.
• Previous hotel front desk or night audit experience preferred.
• Customer service experience required.
• Strong guest service and communication skills.
• Ability to complete financial reconciliations accurately.
• Experience with hotel PMS systems preferred.
• Ability to work independently and make sound decisions overnight.

Why GLMG Hotels?

At GLMG Hotels, we believe Every Guest Matters and Every Team Member Matters. Our Anchors for Success guide everything we do. We invest in our people, celebrate success, and create opportunities for growth while delivering exceptional hospitality experiences for our guests, team members, and owners.