Night Auditor

Fort Pontchartrain; Lake Harmony (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Paycom - ATS in Lake Harmony, PA is seeking a Front Desk Agent and Night Auditor to support hotel operations. You will handle nightly financial audits, guest check-ins and check-outs, and provide friendly service.

The role requires strong communication, ability to multitask, and collaboration across departments. Evening/night shifts, long hours, and a professional appearance are expected. Prior hospitality experience is a plus.

Qualifications

• High School diploma or equivalent; hospitality experience a plus.
• Familiarity with night audit procedures is a plus.
• Strong customer service and communication skills.
• Willingness to work late/overnight shifts.
• Flexibility for long hours; bilingual/multilingual desirable.
• Familiarity with front desk operations and multi-line phones.

Responsibilities

• Conduct nightly audits of financial transactions and ensure reporting accuracy.
• Manage front desk operations, including guest check-ins and check-outs.
• Provide outstanding customer service and address guest inquiries.
• Maintain a clean, organized front desk area.
• Handle multi-line phone systems and respond professionally.
• Assist guests with reservations and information about hotel amenities.
• Collaborate with departments to ensure seamless guest experiences.
• Prepare reports on occupancy, revenue, and KPIs.
• Maintain a warm, friendly demeanor at all times.
• Communicate clearly with employees and guests at all levels.
• Multitask and prioritize duties to meet deadlines.
• Attend required meetings and trainings; maintain attendance.
• Maintain standards of appearance and uniform.
• Comply with resort standards and safety rules.
• Identify problems and assist in solutions.
• Cross-train in other hotel areas.
• Maintain confidentiality of information.
• Show initiative to anticipate guest needs.
• Perform other duties as requested.

Skills

Night audit procedures

Customer service

Communication

Multitasking

Front desk operations

Education

High School diploma or equivalent

Tools

Multi-line phone systems

Front desk software

Computer skills

Job description

Job Details: Job Location: Lake Harmony, PA 18624, Education Level: High School, Job Category: Accounting, Responsibilities

Responsibilities

• Conduct nightly audits of financial transactions and ensure accuracy in reporting.
• Manage front desk operations, including check-ins and check-outs for guests.
• Provide outstanding customer service by addressing guest inquiries and resolving issues promptly.
• Maintain a clean and organized front desk area.
• Handle multi-line phone systems and respond to calls with professionalism and courtesy.
• Assist guests with reservations, special requests, and provide information about hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Prepare reports on occupancy rates, revenue, and other key performance indicators.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Resort Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Resort Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management

Qualifications: Experience

• High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.
• Familiarity with night audit procedures is a plus.
• Computer knowledge/skills required.
• Requires late/overnight shift
• Flexible and long hours sometimes required.
• Sententary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Previous experience in hospitality management or hotel management is preferred.
• Strong customer service skills with a focus on guest relations.
• Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
• Experience working with front desk operations and multi-line phone systems is beneficial.
• A background in resort environments is advantageous but not mandatory.