Night Auditor

Hotel Jackson; Jackson (WY); On-site; USD 25,000 - 33,000; Full time

Job summary

Hotel Jackson is a boutique luxury hotel on the Town Square in Jackson, Wyoming. We are independently owned, personally operated, and deeply invested in this place. You’ll own the overnight guest experience and nightly audit, handling check-ins/outs, reservations, guest recovery, and the financial close with precision.

This calm, independent overnight role provides real ownership; you’ll be the steady presence for guests after hours and ensure a smooth morning handoff for the AM team.

Qualifications

• Experience as Front Desk Agent, Night Auditor, Receptionist, or similar guest-facing hotel role.
• Strong communication and organization; reliable follow-through.
• Comfort with hotel reservation software (PMS).
• Understanding of OTA/travel platforms (Booking.com, TripAdvisor, and similar).

Responsibilities

• Host the desk overnight: check guests in and out with warmth, clarity, and calm confidence.
• Own guest requests and recovery: fast, professional follow-through — no deflection, no delays.
• Run the nightly audit: reconcile bookings, payments, and daily totals with accuracy.
• Reservations management: handle online and phone reservations and keep records current.
• Payment integrity: inform guests of payment methods and verify credit card data securely.
• Room readiness coordination: partner with housekeeping to ensure rooms meet standards before arrival.
• Group/VIP support: confirm group reservations and arrange personalized services for VIP and event guests.
• Thoughtful upsells: offer upgrades and amenities when it genuinely improves the stay.
• Morning handoff: document key notes and set the next shift up to win.

Skills

Night Audit experience

Customer service

Communication skills

PMS experience

OTA platforms

Tools

PMS/Property Management System

Opera Cloud experience

Job description

Who We Are

Hotel Jackson is a boutique luxury hotel on the Town Square in Jackson, Wyoming. We are independently owned, personally operated, and deeply invested in this place. Hospitality here isn’t transactional — it’s an act of genuine connection. We believe in warmth, authenticity, expertise, and the kind of care that makes guests feel truly at home.

Our mission is simple: We are here to host. That means anticipating needs, elevating every detail, and delivering impactful memorable moments.

The Role

We’re hiring a Night Auditor to own the overnight guest experience and nightly audit process. You’ll handle check-ins and check-outs, reservations, guest recovery, and the financial close — often independently. You’ll also set up a clean handoff for the AM team.

This is a calm, independent overnight role with real ownership. You’ll be the steady presence for guests after hours — and the person who closes the day with precision so the morning team starts strong.

What You'll Own

• Host the desk overnight: check guests in and out with warmth, clarity, and calm confidence.

• Own guest requests and recovery: fast, professional follow-through — no deflection, no delays.

• Run the nightly audit: reconcile bookings, payments, and daily totals with accuracy.

• Reservations management: handle online and phone reservations and keep records current.

• Payment integrity: inform guests of payment methods and verify credit card data securely.

• Room readiness coordination: partner with housekeeping to ensure rooms meet standards before arrival.

• Group/VIP support: confirm group reservations and arrange personalized services for VIP and event guests.

• Thoughtful upsells:
  offer upgrades and amenities when it genuinely improves the stay.

• Morning handoff:
  document key notes and set the next shift up to win.

What Success Looks Like

Success Marker

What it looks like in reality

Guest experience

Guests feel welcomed — even late, tired, or stressed — and leave interactions calmer than they arrived.

Audit accuracy

The audit is consistently clean, balanced, and completed on time.

Ownership

You solve what you can, escape what you must, and always close the loop.

Standards under pressure

Weather delays, late arrivals, or complaints don’t rattle you — you stay steady and warm.

Team impact

AM team walks into clear notes, clean records, and no surprises.

What We're Looking For

• Experience as a Front Desk Agent, Night Auditor, Receptionist, or similar guest-facing hotel role.

• Strong communication and organization; reliable follow-through.

• Comfort with hotel reservation software (PMS).

• Understanding of OTA/travel platforms (Booking.com, TripAdvisor, and similar).

Highly Beneficial

• Opera Cloud experience — strong advantage; priority consideration for candidates who can run confidently in Opera Cloud.

Who Thrives Here

This is a role for someone who wants real ownership of the overnight and takes pride in precision, warmth, and setting the team up to win.

You’ll thrive if you are:

• Calm, steady, and warm — even at 2:00am.

• Detail-driven and trustworthy with money and guest data.

• Independent but team-minded; your handoff matters.

• A real host: you notice people, you own the moment, you elevate the details.

This may not be the right fit if you:

• Prefer constant supervision or a heavily staffed overnight environment.

• Dislike problem-solving or guest recovery.

• Struggle with consistency, accuracy, or quiet routines.