Night Auditor

Oldham Goodwin Payroll; Houston (TX); On-site; USD 19,000 - 30,000; Full time

Job summary

Marriott hotel in Houston, TX is seeking a Night Audit Agent to welcome guests, check them in/out efficiently, and handle all front desk responsibilities overnight in accordance with hotel policies.

You will perform night audit procedures, be knowledgeable about Marriott Rewards, assist guests with requests, know local dining and entertainment options, and collaborate with other departments as needed.

Qualifications

• Excellent customer service and communication skills.
• Able to multitask and handle overnight duties independently.
• Willingness to cross-train and assist other departments as needed.
• Detail-oriented with strong problem-solving abilities.

Responsibilities

• Check guests in and out efficiently and warmly.
• Perform night audit procedures and balance outlets.
• Answer guest questions and provide information about local area.
• Be knowledgeable of Marriott Rewards program and promotions.
• Maintain cleanliness and safety standards on guest floors.
• Assist with early morning coffee service and breakfast setup.

Skills

Customer service

Multi-tasking

Overnight shift

Independence

Cross-training

Problem solving

Tools

Cash handling

Job description

Job Details

Job Location: Houston, TX 77042Responsible for maintaining and promoting hospitality at all times; welcoming and serving our guests in a courteous, efficient, and friendly manner, both face-to-face and on the phone. Night Audit Agents make the first impression by extending a warm welcome, providing information about the hotel and local area, and offering our full range of hotel amenities to our guests. Night Audit Agents will be responsible for handling all Front Desk responsibilities as well as process night audit in compliance with company policies and procedures.

Requirements

• Exhibits strong customer service skills, including multi-tasking
• Ability to work overnight and operate independently
• Previous Night Audit Experience is a plus
• Very detailed oriented
• Is a problem solver and capable of making well thought of decisions when dealing with guest concerns overnight
• Open to cross-training and assisting in other departments as necessary

Specific duties include, but are not limited to:

• Provide the highest quality of service to the customer at all times
• Check guests in and out in an efficient and friendly manner
• Promptly, effectively, and empathetically assist with guest requests and complaints
• Be very knowledgeable of Marriott Rewards program and promotions
• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies
• Be knowledgeable of the local area, including: shopping, entertainment, and dining
• Post guest charges and compute guest bill, collect payment, and make change for hotel guests following all cash handling procedures
• Completes, balances, and reports all night audit reports pertaining to all outlets of the hotel (i.e. guest rooms, banquets, bar, the market, etc.)
• Assist with early morning coffee requests, and cold item set-up of breakfast
• Periodic walks of floors throughout shift to ensure cleanliness of hallways as well as performing zip out checkouts for guest departures the following day
• Complete any other related task given by manager