Night Auditor

Mainsail Lodging & Development; Fort Myers (FL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Benefits

401K Retirement Plan

Paid Time Off

Holiday Pay

Career Training & Development

Tuition Reimbursement

Bereavement Leave

Employee Assistance Program (EAP)

Job summary

LUMINARY HOTEL & CO in Fort Myers is seeking a Night Auditor to oversee overnight shift closing, balance all revenues, and provide exceptional guest service. You will serve as the main contact for guests during the night, ensure accurate cash handling, and support front desk and accounting processes to maintain nightly reports.

The role requires a high school diploma or higher and hospitality experience is preferred.

Qualifications

• High School diploma or higher required.
• Hospitality experience preferred.
• Excellent customer service skills and communication abilities.
• Comfort with using technology (tablets, iPads) for guest interactions.

Responsibilities

• Audit shift closing for front office staff and complete shift audit summaries.
• Produce accurate, timely reports and handle cash transactions.
• Provide relief support to hotel PBX operator during night shift.
• Balance and post daily revenues and reconcile cashier reports with hotel systems.
• Transmit credit card batches and finalize daily management and accounting reports.
• Provide warm, friendly hospitality and assist guests with reservations and messages as needed.

Skills

Customer service

Communication skills

Tech literacy

Education

High school diploma or higher

Tools

Tablets/iPads

Job description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.Night Auditor covers the overnight shift and closes all reporting functions for the day. This person serves as the main point of contact for guests during the overnight hours to ensure an exceptional personalized service to all guests that is consistent and continually in accordance to the Management Company of Mainsail Lodging & Development.What you haveHigh School diploma or higherPrevious hospitality experience preferredExcellent customer service skillsExcellent communication skills, both verbal and writtenAbility to use technology e.g. tablets, iPadsWhat you’ll doFollow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for each shiftProduce accurate and timely reports and correctly handle all cash transactionsProvide relief support to hotel PBX operator during shiftFollow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions, and final reports to accounting and profit centersFollow all specified procedures to reconcile cashier’s reports with the restaurant system each night, researching and posting any unresolved tickets from the day shiftsBalance and audit room revenue, food and beverage revenue, cashiers’ reports, and guest and house accounts for accuracy; assisting the preparation of all reports relevant to daily revenuesTransmit credit card batchesComplete and transmit daily management and accounting reports and supporting documentsAct as hotel system liaison during night hoursPerform all Guest Service Representative functions as required; may assist in booking room reservations, answering hotel phone calls, and notifying guests of messagesProvide warm, friendly hospitality to guestsAccurate cash handlingEnsure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSSPhysical DemandAbility to sit or stand for extended periods of timeAbility to bendAbility to lift, pull 40 lbsAbility to communicate clearlyCorrected vision to normal rangeAbility to work long hours as neededMental DemandsMake sound judgments quicklyWork on multiple tasks, making appropriate progress towards deadlinesAble to work independently, take direction, and provide direction to othersManage differing personalities within the office, the hotel and the communityMaintain the highest degree of confidentialityAbility to work effectively in stressful, high pressure situationsAbility to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessaryBenefitsFull-time Associate BenefitsMedical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employeesPart-time Associate BenefitsAll above-listed benefits except for Medical Insurance and Holiday PayMainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.