Banquet Setup

Luminary Hotel & Co; Fayetteville (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

Luminary Hotel & Co seeks energetic individuals to support banquet operations, ensuring exceptional service aligned with Autograph Collection standards. You will set up banquet spaces, assist with guest requests, and maintain guest confidentiality while partnering with managers to manage inventory and equipment needs.

The role requires a High School diploma or higher and strong customer service and communication skills.

Qualifications

• Excellent customer service skills.
• Excellent communication skills, both verbal and written.
• Ability to use technology such as tablets or iPads.

Responsibilities

• Assist banquet function setup including arranging tables and chairs.
• Greet guests in public spaces with a warm, friendly attitude.
• Follow scheduled shifts and breaks and report any outages or equipment issues.
• Communicate inventory needs (chairs, tables, linens) to the manager.
• Maintain cleanliness and order of work areas and perform other duties as assigned.

Skills

Customer service

Communication

Technology use (tablets/iPads)

Education

High school diploma or higher

Tools

Tablets/iPad

Job description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.Banquet Set Up will be responsible for assisting the banquet personnel with their everyday operational materials and items to ensure exceptional service to all guests that is consistent and continually in accordance to the Autograph Collection standards under the franchise of Mainsail Lodging & Development.Essential FunctionsAcknowledge guest in all public spaces with a warm and friendly greetingAssist with banquet function of the hotel to include set up of tables and chairsFollow scheduled shifts and follow break and lunch requirementsReport any light outages, broken equipment, or room disparities to manager paying close attention to hallway areasAssist guest with any specials requestsAbility to communicate with manager on inventory needs, i.e. chairs, tables, and banquet linensProfessional communication while using technologyRespect all guests, team members, and management by maintaining a positive, friendly attitudeAbility to interact with guests and share hotel knowledge using personalization, such as using the guest nameMaintain guest confidentiality following all hotel proceduresReport any suspicious activity or unusual items in roomReport any irregular behavior from guests in public areas and/or in roomsAbility to take initiative and handle assignments with limited supervisionFollow all hotel policies and procedures as outlined in the team member handbookMaintain cleanliness and order of work area such as closets, carts, and housekeeping officePerform other duties as management requests to service our guests.Education & ExperienceHigh School diploma or higherPrevious hospitality experience preferredExcellent customer service skillsExcellent communication skills, both verbal and writtenAbility to use technology e.g. tablets, iPadsPhysical DemandsAbility to stand for extended periods of timeAbility to squat and bendAbility to communicate clearlyCorrected vision to normal rangeAbility to work long hours as neededAbility to lift/push/pull 50 lbs.Mental DemandsMake sound judgments quicklyWork on multiple tasks, making appropriate progress towards deadlinesAble to work independently, take direction, and provide direction to othersManage differing personalities within the office, the hotel, and the communityMaintain the highest degree of confidentialityAbility to work effectively in stressful, high pressure situationsAbility to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessaryMainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.