Night Auditor

Mainsail Lodging & Development; Fort Myers (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, & Vision

401K Retirement Plan

Paid Time Off

Career Training & Development

Tuition Reimbursement

Bereavement Leave

Employee Discounts

Free meal for full-service hotel staff

Jury Duty (state varies)

Job summary

Mainsail Lodging & Development seeks a Night Auditor to cover the overnight shift, closing all reporting functions and serving as the main contact for guests during night hours. You will ensure accurate cash handling, daily revenue balance, and timely reporting in alignment with management’s standards.

You’ll produce reports, reconcile accounts, and support the hotel operations and guest services team while maintaining confidentiality and high service levels.

Qualifications

• High school diploma or higher
• Hospitality experience preferred
• Excellent customer service skills
• Excellent communication skills (verbal & written)
• Ability to use tablets/iPads and similar tech devices

Responsibilities

• Audit shift closing for front office and complete shift audit summaries
• Produce accurate reports and handle cash transactions
• Provide relief for hotel PBX operator during shift
• Reconcile daily house accounts, transactions, and reports to accounting
• Reconcile cashier’s reports with restaurant system and resolve issues
• Balance and audit room, F&B, and other revenues; prepare daily revenue reports
• Transmit credit card batches and daily management reports
• Act as hotel system liaison during night hours
• Perform Guest Service Representative duties as needed (booking, phone, messages)
• Provide warm, friendly hospitality and accurate cash handling
• Contribute to high guest satisfaction scores on GSS

Skills

High school diploma or higher

Hospitality experience (preferred)

Customer service

Verbal and written communication

Technology use (tablets/iPads)

Job description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

Night Auditor covers the overnight shift and closes all reporting functions for the day. This person serves as the main point of contact for guests during the overnight hours to ensure an exceptional personalized service to all guests that is consistent and continually in accordance to the Management Company of Mainsail Lodging & Development.

What you have

• High School diploma or higher
• Previous hospitality experience preferred
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology e.g. tablets, iPads

What you’ll do

• Follow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for each shift
• Produce accurate and timely reports and correctly handle all cash transactions
• Provide relief support to hotel PBX operator during shift
• Follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions, and final reports to accounting and profit centers
• Follow all specified procedures to reconcile cashier’s reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts
• Balance and audit room revenue, food and beverage revenue, cashiers’ reports, and guest and house accounts for accuracy; assisting the preparation of all reports relevant to daily revenues
• Transmit credit card batches
• Complete and transmit daily management and accounting reports and supporting documents
• Act as hotel system liaison during night hours
• Perform all Guest Service Representative functions as required; may assist in booking room reservations, answering hotel phone calls, and notifying guests of messages
• Provide warm, friendly hospitality to guests
• Accurate cash handling
• Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS

Physical Demand

• Ability to sit or stand for extended periods of time
• Ability to bend
• Ability to lift, pull 40 lbs
• Ability to communicate clearly
• Corrected vision to normal range
• Ability to work long hours as needed

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the office, the hotel and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

Benefits

• Full-time Associate Benefits
• Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
• Part-time Associate Benefits
• All above-listed benefits except for Medical Insurance and Holiday Pay

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.