Night Auditor

Hyatt; Raleigh (NC); On-site; USD 18,184 - 25,898; Part time

Benefits offered by this job

Medical, dental, and vision plans

401K options

Tuition assistance

Discounted room rates

Job summary

A hotel management company is seeking a dedicated front desk associate in Raleigh, NC. This part-time overnight role involves checking in and out guests, processing payments, and ensuring a safe environment. Ideal candidates will possess strong customer service skills, attention to detail, and the ability to work independently. Competitive wage of $16/hour with potential benefits for full-time schedules. Join a team that values a positive culture and personal development.

Qualifications

• Proven ability to handle guest complaints and ensure satisfaction.
• Experience with cash handling and credit card transactions.
• Knowledge of hotel emergency procedures.

Responsibilities

• Process credit card transactions and manage payments.
• Handle phone system and assist in transferring calls.
• Perform check-in and check-out procedures.
• Maintain overall lobby appearance.

Skills

Proactive demeanor

Customer service skills

Attention to detail

Ability to work independently

Job description

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open 24/7….so each front desk role is as important as the others. Associates working the front desk are the key to the overall experience the guest will have. As the late shift you are essentially working without management supervision so your responsibility is seen as even greater as you assist in closing out the business for the day as well as check in or out those guests during non-traditional hours. Your keen sense of being proactive, responsive and caring will make all the difference. The night shift also assures the guest a stay that is safe whereby you are monitoring abnormal activity inside and outside of the hotel and monitoring any weather issues that could become threatening to our resting guests. If you enjoy working semi-independently from others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities

• Processing credit card transactions and other (restaurant, events, lounge) for the day
• Handling phone system, transferring calls, reservations, etc
• Verify, balance and review hotel room availability
• Perform Check-in and Check-out procedures
• Administer guest payment policies and look for errors from the day shifts
• Prepare folios for the morning departing guests
• Maintain overall lobby appearance and assist with AM breakfast set up if needed
• Be versed in all hotel emergency procedures

Starting Wage: $16/hour. This is an overnight position and part time. However, candidates seeking full-time, and have flexible schedules to work other shifts, will be considered.

Here are some reasons our associates like working for us:

Benefits

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now! If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.