Night Auditor

Sage Restaurant Group; Colorado; On-site; USD 35,000 - 50,000; Full time

Job summary

Sage Restaurant Group at Hilton Denver City Center seeks a dedicated individual for auditing and customer service roles within the hotel. This position involves balancing hotel operations while ensuring delightful experiences for guests, making it ideal for those looking to grow in hospitality. The candidate should be committed to outstanding service and enjoy working in a dynamic environment.

Benefits

Employee Referral Program - $500 to $1000 based on position!

Free Monthly RTD EcoPass- Full time Only

Discounted Hotel rates at all Hilton & Sage managed Hotels & Restaurants

Paid time off for Vacation, Sick days and Holidays (FT Employees)

Qualifications

• Ability to operate a personal computer and cash register.
• Excellent communication and guest relations skills.

Responsibilities

• Audit, balance and report on food and beverage outlets.
• Conduct front desk responsibilities including guest check-ins and check-outs.

Skills

Communication

Customer relations

Accounting knowledge

Education

High school education or equivalent

Job description

Hilton Denver City Center is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job Overview

Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.

Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.

Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports.

Balance and close all bank ticket codes, daily.

Run night audit final after insuring all revenues are in balance nightly.

Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.

Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.

Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.

Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.

Perform the duties of a Front Desk Clerk including express checkouts.

Qualifications

Education/Formal Training

High school education or equivalent experience.

Experience

Accounting background preferred, but not required.

Knowledge/Skills

Ability to operate personal computer, cash register and calculator.

Ability to compile facts and figures.

Telephone and guest relations etiquette and skills.

Moderate hearing required to communicate with guests.

Excellent vision required for viewing of CRT screen.

Excellent speech communication skills required to communicate with guests over the telephone.

Excellent comprehension and literacy required for reading daily reports, numbers, etc.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing,

Mobility - must be able to reach all areas of hotel to assist clients.

Prolonged standing.

Occasional carrying and lifting of files and office items up to 25 lbs.

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Employee Referral Program - $500 to $1000 based on position!

Free Monthly RTD EcoPass- Full time Only

Sage Savings Spot Deals on furniture, electronics, cell phone plans, flowers, restaurants and much, much more!

Discounted Hotel rates at all Hilton & Sage managed Hotels & Restaurants

Paid time off for Vacation, Sick days and Holidays (FT Employees)

A fun work environment that encourages individuality, recognition, growth & development