Night Auditor

US Lawns; City of Long Beach (NY); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Night Auditor to enhance guest experiences. This role involves performing check-in/out duties and providing exceptional service to guests. You will be the first and last point of contact for guests, ensuring their stay is memorable. The ideal candidate will possess strong communication skills and a commitment to delivering outstanding service. Join a team that values people first and offers a supportive environment where you can grow and thrive in the hospitality sector.

Benefits

Team Member Travel Discount

Room Discounts At The Allegria

PTO

Holiday Pay

Food Discounts

Medical, Dental, Life & STD

401K

Team Activities

Qualifications

• Good math and computer skills are essential for this role.
• Must be able to read, write, and speak in English.

Responsibilities

• Provides professional and courteous guest service at all times.
• Generates, confirms, cancels, and changes guest reservations.
• Computes bills, receives payments, and makes change for guests.

Skills

Customer Service

Math Skills

Computer Skills

Communication

Physical Stamina

Education

High School Diploma or GED

Job description

Job Description

Our commitment to excellent guest services is what drives us, and we are dedicated to hiring outstanding individuals who share our passion for ensuring our guests have an exceptional experience while staying with us. We are currently looking for a talented Night Auditor. The Night Auditor is responsible for the guest’s experience at the beginning and end of their stay by performing check-in/out duties and by interacting with guests and the general public by phone and in person.

Responsibilities

• Provides professional and courteous guest service at all times
• Greets arriving guests
• Answers telephone calls courteously and efficiently
• Responds to inquiries regarding hotel services, guest registration, local shopping, dining, entertainment, and travel directions
• Generates, confirms, cancels, and changes guest reservations
• Keeps records of room availability and guest accounts
• Assists arriving and departing guests with luggage
• Computes bills, receives payments, and makes change for guests
• Makes restaurant, transportation, or entertainment reservations for guests
• Promotes any current hotel and franchise marketing programs
• May perform additional duties as required

Qualifications

• High school diploma or GED; no experience required
• Good math and computer skills
• Must be able to pass physical exam, drug test, and background check
• Must be physically able to carry out duties, which includes walking and standing to a significant degree, reaching, handling, lifting, talking, hearing, and seeing
• Must be able to lift up to 50 pounds and frequently lift and/or carry/transport objects weighing up to 25 pounds
• Must be able to read, write, and speak in English

Company Description

Our unique position in the hospitality industry is a direct result of valuing people first. Owners, managers, associates, customers, and communities - peoples' needs drive our management style, generating programs that inspire value and automate profits.

Growth and sustenance in a highly competitive industry require a winning team with a high level of principle and strong moral character. It is with this belief we have structured our hiring mechanism that enables Linchris teammates to trust each other and, in the end, help customers as a united family. The measure of our success as a leading hotel management company is only an aggregate of these individual satisfactions turning into results.

Our path is set and our mission is to follow it to a better future together.

Benefits

• Team Member Travel Discount

  • Stay at one of our owned and managed properties for only $15.00 per night
  • For personal travel of the active team member only - subject to availability and approval
  • Must be requested through the “Buzz” portal (https://linchrisbuzz.us.beekeeper.io/login)
  • Visitwww.linchris.com for an updated list of all Linchris properties
  • This rate is not available for your home property
• Room Discounts At The Allegria
  • Price and availability may vary based on business levels and season
  • The General Manager must approve all discount reservations in writing to your leader
  • Team Member & Immediate Family – $69/night
  • Friends & Extended Family – $129/night
• PTO –
  • Available for both full & part-time team members
  • You begin accruing PTO on your first day of work and can use your available balance at anytime
• PTO accrual rates are below:
  • 0-4 Years = Up to 80 hours
  • 5+ Years = Up to 120 hours
• You can roll-over up to 80 hours of PTO each calendar year
• Holiday Pay – Available for both full & part-time - We have 8 paid holidays – Holiday hours are paid out based on the average hours worked over the last 12 weeks prior to the Holiday.
  • New Year's Day
  • Dr. Martin Luther King, Jr. Day
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day
• Food Discounts
  • 50% off food in the hotel while working – Restaurant and Fresh Market
  • 30% off food in the restaurant when not working for team member and up to 3 guests (GM Approval Required)
• Team Activities:
  • Annual kick off to Summer team cook-out
  • Annual Holiday Party
  • Turkey Giveaway at Thanksgiving
  • Monthly Team Luncheon – Communicating property updates & win prizes
• Medical, Dental, Life & STD
  • All full-time team members (30+hours) become eligible the 1st of the month following 60 days of employment
  • Open enrollment is held in November each year
  • Employer paid accidental life insurance of $10K for full-time team members
  • 401K
    • Team Members become eligible to enroll in a 401K after a year of employment & 1000 hrs. of work. Match schedule below

Team Member Contributes:	Employer Match:
1%	.25%
2%	.50%
3%	.75%
4% or more	1%

Incentives

Hourly Team Members

• Front Office
  • Signature Audits –
    • 100% = $25
    • If department average is 100% for a calendar month, all team members receive $100
    • Upsell’s (Add-on’s & Upgrades)
      • 10% of weekly sales paid out on your check.
• Restaurant Servers & Bartenders
  • Data Quest Audits –
    • 95%-99% = $50
    • 100% = $100
• Name Drop
  • If your name is mentioned in a 5 STAR review on either Google or TripAdvisor, you will receive a $25 gift card.
• Team Member of the Month
  • $100 – to the award winner
• Team Member of the Year
  • $500 – to the award winner (Voted by leadership team from month winners)
• New Hire Referral
  • $200 after 90 days of employment

Management Team Members

• Operational Department Leaders
  • Monthly department performance incentives as outlined by each position
• Sales & Catering Managers
  • Varies by position and is provided to each individual
• Name Drop
  • If your name is mentioned in a 5 STAR review on either Google or TripAdvisor, you will receive a $25 gift card.