Night Auditor

Northwood Hospitality LLC; Charlotte (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality organization is seeking a Night Auditor for their Charlotte location. The role involves financial reconciliation, guest services, and system maintenance during overnight hours. Ideal candidates will have experience in hospitality, a strong understanding of financial principles, and excellent communication skills. This position offers a chance to contribute to a high-performance team dedicated to providing exceptional guest experiences.

Benefits

Medical, Dental, Vision

Hotel Discounts

Paid Time Off

Employee Assistance Program

Qualifications

• Previous experience in a hotel or hospitality setting, preferably as a front desk agent or night auditor.
• Strong understanding of financial principles and accounting practices.
• Ability to work flexible hours, including nights and weekends.

Responsibilities

• Balance daily revenue and expenses, reconcile guest accounts.
• Check in and check out guests, assist with inquiries.
• Monitor security cameras and conduct property inspections.

Skills

Attention to detail

Problem-solving

Communication

Interpersonal skills

Tools

Hotel Property Management Systems (PMS)

Job description

Job Description

Night Auditor - NGHTAUDT

Department: Front Office

Reports To: Front Office Manager

Northwood Overview

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high-performance leadership teams. We understand that the collective talents and efforts of our team help us achieve greater results and thrive.

Job Overview

As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the overnight hours. Your responsibilities include financial reconciliation, guest services, and system maintenance.

Key Responsibilities

1. Financial Reconciliation

• Balance daily revenue and expenses
• Reconcile guest accounts and credit card charges
• Prepare and analyze daily reports
• Ensure accurate and timely financial reporting

1. Guest Services

• Check in and check out guests
• Assist guests with inquiries and requests
• Resolve guest complaints and issues promptly and professionally
• Provide excellent customer service

1. System Maintenance

• Update and maintain hotel systems and software
• Troubleshoot system issues and errors
• Back up and secure important data

1. Security

• Monitor security cameras and alarms
• Conduct regular property inspections
• Respond to security incidents as needed

Qualifications

• Previous experience in a hotel or hospitality setting, preferably as a front desk agent or night auditor
• Strong understanding of financial principles and accounting practices
• Proficiency in hotel property management systems (PMS)
• Excellent attention to detail and accuracy
• Ability to work independently and as part of a team
• Strong problem-solving and decision-making skills
• Excellent communication and interpersonal skills
• Ability to work flexible hours, including nights and weekends

Perks & Benefits

• Medical, Dental, Vision
• Hotel Discounts
• Paid Time Off
• Employee Assistance Program

This job description is not exhaustive and duties may change or be added at any time with or without notice.

Source: Northwood Hospitality