Night Auditor

Crestline Hotels & Resorts; Canton (OH); On-site; USD 18,000 - 23,000; Full time

Job summary

Crestline Hotels & Resorts, owner of the Doubletree Canton by Hilton, seeks a Front Desk Night Clerk to serve as ambassador, handling check-ins/check-outs and answering calls on the midnight shift.

Responsibilities include nightly accounting, operating the PMS and POS, banking, and supporting housekeeping as a runner. The role requires a high school diploma and at least 1 year in a hotel, with flexibility for 11pm–7am.

Qualifications

• High School diploma or GED.
• At least 1 year of experience in a hotel front desk or similar role.
• Must be able to work the overnight shift 11pm–7am.
• Basic computer skills required.

Responsibilities

• Handle check-ins and check-outs with guest service focus.
• Answer calls and maintain nightly financial records.
• Operate the Property Management System and POS system.
• Audit end-of-day financial reports and banking.
• Maintain knowledge of hotel features, rates, and promotions.
• Support housekeeping as a runner during the night shift.

Skills

Guest service

Overnight shift adaptability

Team collaboration

Education

High School Diploma or GED

Tools

PMS

POS system

Job description

As a wholly owned subsidiary of the Hall of Fame Resort & Entertainment Company the Doubletree Canton by Hilton is already a high performing and extremely important asset within the company. If you are looking to be part of a high growth, visionary environment with a focus on team building and culture then we would love to connect.

Overview

The Front Desk Night Clerk will serve as ambassador to the hotel handling all check-in and check-outs, answering incoming calls while upholding Guest Service Standards. Functions will also include nightly accounting and working as a "Runner" for housekeeping needs during the midnight shift. He/She will compute, classify, and record numerical data to keep financial records complete. The Front Desk Night Clerk will perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. This position may also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers.

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge of, or where to access to following information: a) all hotel features/services, hours of operation. b) all room types, numbers, layout, decor, appointments and location. c) all room rates, special packages and promotions. d) daily house count and expected arrivals/departures. e) room availability status for any given day. f) scheduled daily group activities.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Pick up, count and maintain bank. Secure bank at all times.
• Read the log book daily, and record all pertinent information in the log book.
• Process currency exchange and payments to guest accounts.
• Process adjustments, rebates, paid outs and credits as required.
• Operate P.M.S. (Property Management System) and maintain security of system.
• Verifies and makes corrections to the Room Rate Report.
• Post and audit Banquet charges.
• Adjust outside Vendor activity.
• Reconcile telephone calls and miscellaneous accounts.
• Backup computer system files.
• Verifies that all checks are closed, and closes and logs any open check in the P.O.S. (Point of Sale) system.
• Prints Food & Beverage end of day reports.
• Audit Food & Beverage cashiers work and correct discrepancies.
• Audit Rooms Cashiers work and correct discrepancies.
• Audit all miscellaneous charges. (Banquets, Bars etc.)
• Verifies package postings on house accounts.
• Input all sales figures into the P.M.S. and balance all accounts (Property Management System).
• Run Room & Tax verifying that all room rates posted.
• Verify Cashiers Report to drop log and paperwork.
• Record room statistics.
• Close P.O.S. after all work is balanced.
• Run end of day program and close day.
• Check that interfaces are up and running.
• Run daily Flash Reports and distribute accordingly.
• Run morning reports and backup reports and distribute accordingly.
• Print express check out folios and distribute.
• Sign out and brief relief.
• Review Night Audit checklist and verify that all work has been completed.
• Restock all printers.
• Fill out and deposit payment and corresponding checks.
• Review status of assignments and any follow-up action with on-coming Supervisor.
• Document maintenance needs on work orders and submit to Manager/Supervisor.
• Attend monthly department meetings and training sessions as necessary.

Education And Experience

• High School Graduate or General Education Degree (GED)
• One year previous experience in a similar position in a hotel.
• Must be able to work the overnight shift 11pm -7am.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.