NIGHT AUDITOR

PENN Entertainment, Inc.; Bossier City (LA); On-site; USD 42,000 - 52,000; Full time

Job summary

PENN Entertainment, Inc. is hiring for an Overnight Front Desk Supervisor to lead overnight guest services at our property. You will oversee Front Desk Agents, Telecommunications, and Bell staff, ensuring smooth nightly operations and adherence to service standards.

The role requires supervisory hospitality experience, strong customer service skills, and fluency in English. Proficiency with Microsoft Office is expected, and flexibility to work overnight hours is essential.

Qualifications

• High School Diploma or equivalent; college degree preferred.
• Two years of hospitality supervisory experience.
• Knowledge of casino/hotel industry strongly preferred.
• Excellent written and verbal communication; fluent in English.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).

Responsibilities

• Oversee overnight Front Desk operations.
• Supervise Front Desk Agents, Telecommunications, and Bell staff.
• Provide direction to achieve departmental goals and objectives.
• Ensure proper training with emphasis on detail to meet service standards.
• Oversee guest check-in/check-out processes.
• Conduct cash handling in accordance with policy and monitor variances.
• Monitor telephone communications via call monitoring system.
• Coordinate VIP arrivals and ensure arrangements are confirmed prior to arrival.
• Ensure all eligible card holders are pre-registered and rooms checked prior to arrival.
• Maintain confidentiality in all company matters.

Skills

Customer service

Interpersonal skills

Written & verbal communication

English proficiency

Organizational skills

Education

High School Diploma or equivalent

College degree preferred

Tools

Microsoft Office

Job description

Overview

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits - such as day-one medical coverage, 401(k) matching, and annual performance bonus - mayvaryby position.Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Adheres to all departmental and property policies and procedures regarding guest service standards.
• Responsible for Front Desk operations overnight, including overseeing Front Desk Agents, Telecommunications, and Bell staff in the performance of their duties.
• Provides direction and support for all team members in order to achieve departmental goals and objectives.
• Ensures all Front Desk team members receive proper training with emphasis on detail, in order to provide service levels consistent with company standards.
• Oversees customer check-in/check-out.
• Conducts all cash handling in accordance with established policy and monitors variances daily.
• Monitors telephone communication via call monitoring system.
• Authorized to verify pre-approved room comping levels and authorized to correct information as necessary.
• Processes discrepancy reports, rate variations, and credit reports.
• Works with Housekeeping and Casino Marketing to ensure timely guest check-in and maximum occupancy.
• Coordinates VIP arrivals and ensures all arrangements have been confirmed prior to arrival.
• Ensures all eligible card holders are pre-registered, and room is checked prior to arrival.
• Monitors volume to ensure fast, friendly, and efficient service.
• Ensures that guest problems/complaints are managed in an effective, courteous manner.
• Performs the night audit for date roll.
• Maintains knowledge of hotel, community, and special events in order to accurately provide guests with needed information.
• Performs duties of Front Desk Agents and other Front Desk and Services team members as needed.
• Performs all other related and compatible duties as assigned.
• Maintains strict confidentiality in all company matters.

Requirements

• High School Diploma or equivalent required; college degree preferred.
• Two (2) years of experience in hospitality industry in a supervisory capacity required.
• Knowledge of casino/hotel industry strongly preferred.
• Must have excellent customer service and interpersonal skills.
• Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).
• Ability to maintain a high level of confidentiality and professionalism.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Must have strong organizational and time management skills.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Must be able to work a flexible schedule including overnight, weekends, holidays, and fluctuating days off.