Night Auditor

Margaritaville; Bossier City (LA); On-site; USD 42,000 - 60,000; Full time

Job summary

Margaritaville Hotel in Louisiana is seeking an Overnight Front Desk Supervisor. You will oversee Front Desk operations, supervise agents, and ensure guest check-in/check-out runs smoothly while upholding company standards.

You will handle cash, coordinate VIP arrivals, train staff, and maintain confidentiality. Strong English communication and hospitality knowledge are essential; flexible overnight schedule required.

Qualifications

• High School Diploma or equivalent required; college degree preferred.
• Two years of hospitality supervision experience required.
• Knowledge of casino/hotel industry preferred.
• Excellent customer service and interpersonal skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Ability to maintain confidentiality and professionalism.
• Excellent written and verbal English communication.

Responsibilities

• Oversee Front Desk operations overnight, including staff supervision.
• Oversee guest check-in/check-out and VIP arrivals.
• Manage cash handling and nightly reconciliations.
• Coordinate with Housekeeping and Marketing to maximize occupancy.
• Provide training and support to Front Desk team; ensure policy adherence.
• Maintain guest relations and respond to complaints professionally.
• Perform night audit and date roll.

Skills

Guest service

Supervisory experience

Cash handling

MS Office

Communication skills

Confidentiality

Organizational skills

Team collaboration

Overnight shift adaptability

Education

High School Diploma or equivalent

College degree preferred

Tools

Microsoft Office

Job description

WE LOVE OUR WORK.

• Adheres to all departmental and property policies and procedures regarding guest service standards.


• Responsible for Front Desk operations overnight, including overseeing Front Desk Agents, Telecommunications, and Bell staff in the performance of their duties.


• Provides direction and support for all team members in order to achieve departmental goals and objectives.


• Ensures all Front Desk team members receive proper training with emphasis on detail, in order to provide service levels consistent with company standards.


• Oversees customer check-in/check-out.


• Conducts all cash handling in accordance with established policy and monitors variances daily.


• Monitors telephone communication via call monitoring system.


• Authorized to verify pre-approved room comping levels and authorized to correct information as necessary.


• Processes discrepancy reports, rate variations, and credit reports.


• Works with Housekeeping and Casino Marketing to ensure timely guest check-in and maximum occupancy.


• Coordinates VIP arrivals and ensures all arrangements have been confirmed prior to arrival.


• Ensures all eligible card holders are pre-registered, and room is checked prior to arrival.


• Monitors volume to ensure fast, friendly, and efficient service.


• Ensures that guest problems/complaints are managed in an effective, courteous manner.


• Performs the night audit for date roll.


• Maintains knowledge of hotel, community, and special events in order to accurately provide guests with needed information.


• Performs duties of Front Desk Agents and other Front Desk and Services team members as needed.


• Performs all other related and compatible duties as assigned.


• Maintains strict confidentiality in all company matters.

BRING US YOUR BEST.

• High School Diploma or equivalent required; college degree preferred.


• Two (2) years of experience in hospitality industry in a supervisory capacity required.


• Knowledge of casino/hotel industry strongly preferred.


• Must have excellent customer service and interpersonal skills.


• Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).


• Ability to maintain a high level of confidentiality and professionalism.


• Must have excellent written and verbal communication skills; must be fluent and literate in English.


• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.


• Must have strong organizational and time management skills.


• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.


• Must be able to work a flexible schedule including overnight, weekends, holidays, and fluctuating days off.