Night Auditor

Jobtailor; Bend (OR); On-site; USD 42,000 - 56,000; Full time

Job summary

Jobtailor is seeking an experienced overnight Guest Experience Associate to support the front desk and night audit functions. You will prepare reports, manage room assignments, and communicate overnight updates to daytime teams while upholding confidentiality and financial accuracy.

Responsibilities include reviewing arrivals, verifying billing, and ensuring smooth transitions to morning staff. Strong detail orientation, communication, and independent night work are essential.

Qualifications

• High school diploma or equivalent required.
• Prior hospitality, front desk, audit, or overnight operations experience preferred.
• Strong attention to detail, accuracy, and follow-through.
• Comfortable working independently during overnight hours.
• Clear communication skills and professional demeanor.
• Comfortable working in a fast-paced, multi-system environment while maintaining guest confidentiality and financial accuracy.
• Ability to learn and navigate PMS, POS, reservation, and CRM systems.
• Experience with hotel PMS platforms (e.g., StayNTouch, Cloudbeds, Roommaster, Maestro, Mews, or similar).
• Proficient with Microsoft 365 tools, including Outlook, Word, Excel, and Teams.

Responsibilities

• Prepare next-day arrival reports, room assignments, and guest notes to support efficient morning check-in operations.
• Review upcoming arrivals for special requests, VIPs, group reservations, early arrivals, and service considerations.
• Verify departure and early checkout lists and ensure billing accuracy.
• Document and communicate overnight notes, incidents, and operational updates for the daytime Guest Experience and Facilities Maintenance teams.
• Ensure front desk systems are updated and prepared for a smooth transition to the morning staff.
• Support limited food and beverage services, including lobby offerings, grab-and-go items, and non-alcoholic beverages.
• Process retail and grab-and-go transactions accurately through the POS system.
• Maintain cleanliness, organization, and presentation of retail and food offerings.
• Communicate restocking or supply needs to the Guest Experience Supervisor.
• Work collaboratively with Guest Experience Attendants, the Guest Experience Supervisor, Night Audit, Housekeeping, and Facilities teams.
• Follow daily priorities, schedules, and guidance provided by the Guest Experience Supervisor.
• Support a positive, team-oriented work environment centered on hospitality and shared accountability.
• Conduct routine overnight property walks to monitor safety, cleanliness, and facility conditions.
• Observe and report maintenance, safety, or security concerns to the appropriate department or on-call contact.
• Support overnight response to guest-impacting issues in coordination with Facilities, Guest Services, or on-call leadership.
• Follow all established emergency, safety, and incident response procedures.
• Document overnight activity, incidents, and service observations for daytime teams.
• Communicate clearly with leadership regarding overnight issues, operational concerns, and guest experience insights.
• Support seamless daily operations by minimizing guest disruption during transitions or unplanned situations.

Skills

Overnight operations

Attention to detail

Independent worker

Professional communication

Guest confidentiality

CRM systems

PMS systems

Microsoft 365

Education

High school diploma

Tools

PMS systems

POS system

CRM systems

Microsoft 365

Job description

Responsibilities

• Prepare next‑day arrival reports, room assignments, and guest notes to support efficient morning check‑in operations.
• Review upcoming arrivals for special requests, VIPs, group reservations, early arrivals, and service considerations.
• Verify departure and early checkout lists and ensure billing accuracy.
• Document and communicate overnight notes, incidents, and operational updates for the daytime Guest Experience and Facilities Maintenance teams.
• Ensure front desk systems are updated and prepared for a smooth transition to the morning staff.
• Support limited food and beverage services, including lobby offerings, grab‑and‑go items, and non‑alcoholic beverages.
• Process retail and grab‑and‑go transactions accurately through the POS system.
• Maintain cleanliness, organization, and presentation of retail and food offerings.
• Communicate restocking or supply needs to the Guest Experience Supervisor.
• Work collaboratively with Guest Experience Attendants, the Guest Experience Supervisor, Night Audit, Housekeeping, and Facilities teams.
• Follow daily priorities, schedules, and guidance provided by the Guest Experience Supervisor.
• Support a positive, team‑oriented work environment centered on hospitality and shared accountability.
• Conduct routine overnight property walks to monitor safety, cleanliness, and facility conditions.
• Observe and report maintenance, safety, or security concerns to the appropriate department or on‑call contact.
• Support overnight response to guest‑impacting issues in coordination with Facilities, Guest Services, or on‑call leadership.
• Follow all established emergency, safety, and incident response procedures.
• Document overnight activity, incidents, and service observations for daytime teams.
• Communicate clearly with leadership regarding overnight issues, operational concerns, and guest experience insights.
• Support seamless daily operations by minimizing guest disruption during transitions or unplanned situations.

Requirements

• High school diploma or equivalent required.
• Prior hospitality, front desk, audit, or overnight operations experience preferred.
• Strong attention to detail, accuracy, and follow-through.
• Comfortable working independently during overnight hours.
• Clear communication skills and professional demeanor.
• Comfortable working in a fast‑paced, multi‑system environment while maintaining guest confidentiality and financial accuracy.
• Ability to learn and navigate PMS, POS, reservation, and CRM systems.
• Experience with hotel PMS platforms (e.g., StayNTouch, Cloudbeds, Roommaster, Maestro, Mews, or similar).
• Proficient with Microsoft 365 tools, including Outlook, Word, Excel, and Teams.