Night Auditor

Omni Hotels & Resorts; Bedford (Bedford County); On-site; USD 32,000 - 42,000; Full time

Job summary

Omni Bedford Springs Resort & Spa in Bedford, PA is seeking a Night Audit team member to ensure courteous guest check-in/out, uphold four-diamond standards, and manage nightly financial postings with DBS and related reports.

This role requires overnight shifts, cash handling, strong English communication, and the ability to stay calm under pressure while addressing guest issues and coordinating with the front desk.

Qualifications

• Strong customer service orientation and ability to serve guests
• Cash handling experience required
• Night audit experience preferred
• Front office hotel experience required
• Clear, pleasant English communication
• Ability to work overnight shifts
• Must live within 50 miles of the hotel

Responsibilities

• Timely and accurate preparation of the Daily Report (DBS).
• Resolve guest issues diplomatically.
• Know emergency procedures.
• Prepare VIP/house use room lists and out-of-order lists.
• Register guests and follow credit procedures.
• Distribute nightly reports.
• Process guaranteed no-show billings.
• Maintain backup reports.
• Handle Express Check-Outs.
• Follow systems and control procedures.
• Complete third shift Night Audit checklist.
• Balance daily postings and revenue.

Skills

Customer service

Clear communication

Teamwork

Decision making

Staying calm under pressure

Time management

Tools

Synergy

Nucleus

Epitome

Vision

GoConcierge

Microsoft Office

Job description

Omni Bedford Springs Resort & SpaJoin a team where hospitality isn’t just what we do; it’s who we are. At Omni Bedford Springs Resort & Spa, we believe our associates are the heart of our success. Here, you’ll find more than just a job. You’ll discover opportunities to learn, grow, and build a lasting career with a company that values your passion and potential. As part of the Omni family, you'll enjoy comprehensive training, mentorship and pathways for advancement, all within the inspiring setting of our historic, award-winning resort.

Whether you're beginning your hospitality journey or continuing to build your expertise, Omni Bedford Springs Resort & Spa offers a workplace where you're emplowered to make a difference, and your growth is celebrated. If you're a friendly, motivated individual who takes pride in creating memorable experiences, we invite you to explore a future with us. At Omni, your career can be as remarkable as our grand historic resort itself.

Overview

This team member will ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards and the accurate completion of the night audit process. Additionally, they will be responsible for handling guest issues and forwarding along as needed.

Responsibilities

• Timely and accurate preparation of the Daily Report (Daily Business Summary DBS).
• Expeditious and diplomatic resolution of guest problems.
• Fully knowledgeable in all emergency procedures.
• Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
• Ensure proper registration of guests and credit procedures are followed.
• Distribution of all nightly reports.
• Efficient processing of guaranteed no show billings.
• Maintain current back up reports.
• Handling Express Check-Outs ensuring their completion.
• Ensuring adherence to all systems and control procedures.
• Ensuring that third shift Night Audit checklist and responsibilities are completed.
• Balancing of daily postings and revenue

Qualifications

• This person must have a high propensity for customer service.
• Previous cash handling experience required
• Previous night audit experience strongly preferred
• Previous full service hotel/resort front office experience required
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
• Ability to work cohesively with co-workers both within and outside of department
• Ability to think clearly, quickly and make concise decisions
• Ability to prioritize, organize and follow up
• Ability to work well under pressure, dealing with many arrivals and departures within a short period of time, as well as guest issues, requests and concerns
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Ability to stand for prolonged periods of time.
• Requires working overnight shift.
• Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)
• Must live within 50 miles of the hotel

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.