Night Auditor

Crestview Management, LLC; Atlanta (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel management company in Atlanta seeks a dedicated front desk associate to provide exceptional guest service. The role involves assisting guests with check-in and check-out, handling inquiries, and ensuring a smooth operation at the front desk. Candidates should have strong communication skills and a high school diploma or equivalent.

Qualifications

• Experience in customer service preferred.
• Ability to handle guest inquiries and complaints.
• Familiarity with hotel safety and security procedures.

Responsibilities

• Assist guests courteously and promptly.
• Process guest registrations and departures.
• Prepare daily and monthly reports.

Skills

Customer Service

Sales Techniques

Communication

Problem Solving

Education

High school or equivalent

Job description

1 Hartsfield Centre Pkwy Atlanta, GA, 30354

Skills :

• Assisting guests in a sincere and courteous manner
• Registering and processing guests promptly upon arrival and departure
• Verifying that all charges to guest accounts made during the day are correct
• Demonstrating a working knowledge of all services and facilities of the hotel
• Completing all credit card transmittal, direct bills, and no-show billings for the day
• Preparing all daily, monthly, and yearly reports required by the property
• Using sales techniques to effectively sell the property
• Answering telephone calls professionally
• Understanding and applying all hotel safety and security procedures
• Keeping immediate supervisor promptly and fully informed of all problems or unusual matters of significance
• Responsible for check-in, checkout, selling skills, computer operation, telephones, and tasks at the front desk
• Responsible for maintaining supplies for the hotel gift shop

Job Details :

• Type : Full-time
• Schedule : 8-hour shift, holidays, night shift, weekends as needed
• Work Setting : In-person
• Education : High school or equivalent (Preferred)