Night Auditor - Home2 Indianapolis/Keystone

Kaizen Lab Inc.; Indianapolis (IN); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hospitality company is seeking dedicated team members to join their new hotel in Keystone Crossing. This role offers the chance to work in a supportive environment recognized for outstanding service. Responsibilities include managing guest transactions and addressing concerns, with a focus on delivering excellent customer experiences.

Benefits

MEC Plus Advantage Plan/Dental/Vision/Supplemental Coverage

Paid Holiday for Full Time/Part Time

Paid Time Off for Full Time/Part Time – 6 Months of Service

Nationwide Employee Stay Discounts for Hotel Brand

Qualifications

• Ability to effectively deal with internal and external customers.
• Excellent customer service skills.
• Hotel experience preferred, but not required.

Responsibilities

• Responsible for completing required shift paperwork and cash closing procedures.
• Reconcile end-of-day cashier transactions and guest billings.
• Effectively deal with guest and employee concerns.

Skills

Customer Service

Patience

Tact

Diplomacy

Job description

Come join the TEAM at the new Home 2 in Keystone Crossing that provides outstanding service to each guest! Promotes a strong work ethic, encouraging the development of excellent morals and values. Offers a great working environment and was voted Best Hospitality Company to Work for by Randy Starr and 5 Star Engagement on associate opinion surveys in 2024.

We offer a referral bonus program for all levels.

Benefits:

• MEC Plus Advantage Plan/Dental/Vision/Supplemental Coverage with Reliance Standard
• Paid Holiday for Full Time/Part Time – Upon hire
• Paid Time Off for Full Time/Part Time – 6 Months of Service
• Nationwide Employee Stay Discounts for Hotel Brand

Qualifications:

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve issues.
• Ability to understand and follow directions
• Excellent customer service skills
• Hotel experience is preferred, but not required.

Responsibilities:

• Responsible for completing required shift paperwork, reports as assigned by the General Manager, and end-of-shift cash closing procedures.
• Reconcile end-of-day cashier transactions, ensuring the accuracy of guest billings and city ledger transactions, in addition to basic hotel functions such as guest registration and checkout.
• Effectively deal with guest and employee concerns in a friendly and positive manner.
• Run night audit reports from all computer profit centers, outlets, make corrections and adjustments to guest folios if needed.

Shift: 11:00 PM – 7:00 AM, must be available during the week, weekend, and holidays.

Visit our company website: www.dorahg.com