Night Auditor

Aimbridge Hospitality; Allen (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Night Auditor, where you'll play a crucial role in ensuring smooth overnight operations. This position requires a blend of customer service and accounting skills, as you manage guest registrations, balance transactions, and prepare daily reports. With a focus on maintaining high standards of service and safety, you'll thrive in a dynamic environment that values your ability to problem-solve and work independently. If you're ready to contribute to a team committed to exceptional service, this role is an exciting opportunity for you.

Benefits

Daily Pay

Medical coverage

Dental coverage

Vision coverage

Disability coverage

Qualifications

• At least 1 year of experience in a hotel or related field required.
• Must be able to work independently and with minimal supervision.

Responsibilities

• Register guests and manage front desk operations during overnight shifts.
• Balance daily transactions and prepare daily reports.
• Conduct security checks and follow safety procedures.

Skills

Effective communication skills

Problem-solving skills

Knowledge of Accounting Principles

Ability to work under stress

Proficiency in Windows OS

Ability to evaluate and select actions

Good listening skills

Education

High School diploma or equivalent

College coursework in related field

Job description

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.

Responsibilities

QUALIFICATIONS :

• At least 1 year of progressive experience in a hotel or a related field required.
• High School diploma or equivalent required.
• College coursework in related field helpful.
• Previous supervisory responsibility preferred.
• Must be able to work independently and with minimal supervision.
• Knowledge of Accounting Principles.
• Ability to problem solve and troubleshoot guest issues and emergency situations.
• Proficiency in Windows OS, company-approved spreadsheets, and word processing.
• Effective communication skills.
• Ability to evaluate and select among alternative actions quickly and accurately.
• Ability to work well under stress and in high-pressure situations.
• Effective problem-solving and conflict resolution skills.
• Ability to assimilate complex information from various sources and adapt as needed.
• Understanding of financial data and basic arithmetic.
• Ability to work in a self-managed environment.
• Good listening skills and ability to clarify concerns.
• Maintain composure and objectivity under pressure.

Responsibilities

• Approach all guest and staff interactions in a friendly, service-oriented manner.
• Maintain regular attendance as per hotel standards.
• Maintain personal appearance and grooming standards.
• Comply with all hotel standards and regulations for safety and efficiency.
• Maintain a friendly and warm demeanor at all times.
• Initiate and complete the End of Day process.
• Run required reports for audits and daily operations.
• Complete the Night Audit checklist daily.
• Balance daily transactions and revenue.
• Maintain cashiering responsibilities and Front Office system operation.
• Perform all Front Office functions during shift hours (11:00 p.m. to 7:00 a.m.).
• Ensure security checks and guest request follow-up.
• Follow safety and emergency procedures.
• Keep accurate records and logs.
• Understand hotel policies and house rules.
• Handle initial direct billing and document backup.
• Maintain radio communication with staff.
• Ensure staff attentiveness and courteousness.
• Prepare and distribute daily reports.
• Manage account transfers and work distribution.
• Train new Night Auditors as needed.
• Run morning reports and manage guest communications.
• Conduct nightly walk-throughs and handle Lost and Found items.
• Complete additional reports and duties as required.
• Assist guests with food orders and service if applicable.
• Attend meetings and perform other duties as assigned.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels worldwide, from luxury to lifestyle brands. Join our passionate team committed to exceptional service and results.

Full-time employees are eligible for benefits including: Daily Pay, Medical, Dental, Vision, and Disability coverage.