Night Audit & Guest Experience Supervisor

Pier House; Hauppauge, Northern (NY, KY); Hybrid; USD 33,000 - 39,000; Full time

Job summary

Long Island Hyatt-LIH in Hauppauge, NY, seeks a capable Front Office professional to manage nightly operational tasks and guest relations. You will complete the MOD checklist, resolve guest issues, and coordinate with various hotel teams to ensure service excellence.

Responsibilities include handling emergencies, supporting any department during peak times, and maintaining efficient front office operations using the MICROS system.

Qualifications

• Experience in guest services and problem solving.
• Ability to maintain excellent relationships with staff and guests.
• Flexibility to work varying schedules as needed.

Responsibilities

• Complete a nightly MOD checklist and communicate to General Manager, Engineer, Housekeeping and F&B teams.
• Manage guest resolution process with investigation and creative problem solving.
• Handle emergencies with authority to contact providers and report outcomes.
• Assist departments that are short staffed or need extra help.
• Understand Front Office staff duties and perform them when needed.
• Operate MICROS system for front office transactions.

Skills

Customer service

Problem solving

Attendance

Communication skills

Teamwork

Tools

MICROS system

Job description

Long Island Hyatt-LIH in Hauppauge, NY, seeks a capable Front Office professional to manage nightly operational tasks and guest relations. You will complete the MOD checklist, resolve guest issues, and coordinate with various hotel teams to ensure service excellence.

Responsibilities include handling emergencies, supporting any department during peak times, and maintaining efficient front office operations using the MICROS system.