Hotel In-Room Dining Server - Hyatt LI

Melrosehoteldc; Hauppauge, Northern (NY, KY); Hybrid; USD 21,000 - 26,000; Full time

Job summary

Long Island Hyatt-LIH on Long Island is seeking a guest-focused team member to deliver orders to rooms and provide attentive service in a casual, contemporary hotel setting. You will learn the menu and service standards, ensuring accurate tray setups and timely delivery while upholding guest satisfaction and professionalism.

The role requires strong communication, reliability, and the ability to work varying shifts, including nights, weekends, and holidays.

Qualifications

• Strong communication skills, verbal and written.
• High work ethic and self-initiative.
• May be required to work varying schedules including nights, weekends, and holidays.
• Ability to maintain excellent relationships with staff and maintain confidentiality.
• Ability to work in an office environment and use computer systems.
• Physical ability to lift/move 10–25 pounds.

Responsibilities

• Set up orders and deliver to rooms within 20–30 minutes.
• Develop knowledge of menus, service, and dishware to serve guests.
• Follow tray setup with silverware, napkins, condiments, beverages, and requests.
• Ensure service standards for beer, liquor and wine in compliance with laws.
• Return payment to cashier and check guest satisfaction after 5–10 minutes.
• Anticipate guest needs and maintain positive guest relations.

Skills

Strong communication

Work ethic

Adaptability

Interpersonal relations

Office computer skills

Job description

Discover the hidden gem of Long Island Hotels at our resort-like retreat in Hauppauge, NY. Located on one of the highest points of Long Island this casual comfortable and contemporary Hotel offers great views and an escape from NYC while still near the heart of the action.

Job Description

What you will be doing

• Set up orders and deliver to rooms within approximately 20-30 minutes.
• Develop a complete knowledge of menus, dish and glassware service, and utilize that knowledge in the service of guests as needed.
• Follow proper tray set up for all orders, including silverware, napkins, appropriate condiments, beverages, any special requests, etc. Check complete food order to ensure all have been set on tray for delivery.
• Develop a complete knowledge of service standards for beer, liquor and wine, complying with alcohol awareness procedures and complying with all applicable laws.
• Promptly return check and payment to cashier; call back to guest after 5-10 minutes to see if meal is satisfactory.
• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.

Pay: $17.00 / Per Hour

Location

Long Island Hyatt-LIH

Requirements

What we are looking for

• Strong communication skills verbal and written
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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