Night Audit Supervisor

Benchmark Hospitality at DU; Philadelphia (Philadelphia County); On-site; USD 35,000 - 50,000; Part time

Job summary

A leading hospitality company seeks a Night Auditor Supervisor to join the Front Desk team at a premier hotel in Philadelphia. This role is essential in providing memorable guest experiences during night shifts, requiring customer service expertise and a detail-oriented approach. Ideal candidates will be passionate about hospitality and adept at resolving guest issues seamlessly.

Benefits

Health Insurance

Retirement Plans

Paid Time Off

On-site Wellness Programs

Qualifications

• Engaging personality to create memorable connections.
• Ability to resolve problems effectively.
• Previous experience in customer service or hospitality.

Responsibilities

• Provide exceptional customer service, handling guest check-ins.
• Resolve problems to ensure customer satisfaction.
• Follow Night Audit procedures with diligence.

Skills

Customer Service

Problem Solving

Attention to Detail

Communication

Job description

Opening Post Information* : Posted Date 2 days ago (6/24/2025 8:48 PM)

Opening ID 2025-56944

# of Openings 1

Job Locations US-PA-Philadelphia

Department (Portal Searching) Guest Services

Position Type (Portal Searching) Regular Part Time

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description

The Hilton Philadelphiaat Penn’s Landing is a great place to stay during your visit to Philadelphia. Its location is unique: it’s the only hotel located directly on the Delaware River Waterfront at Penn’s Landing in Philadelphia’s downtown. The Hilton Philadelphia at Penn’s Landing’s 350 well-appointed guest rooms and 24,000 square feet of meeting space offer an experience that is hard to match. The guest rooms are fitted with sleek work desks, along with 32” LCD televisions and wall-mounted, plug-n-play consoles for Wi-Fi internet access. Dark wood furnishings, leather lounge chairs, contemporary lighting and gorgeous bathrooms complete the newly renovated guest rooms, which also come with stunning city or river views.

Description

We are looking for a highly motivated individuals to join our Front Desk team as a Night Auditor Supervisor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. This role serves the key hours where service is of utmost importance, typically from 11pm to 7:30am.

If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:

• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Generate, Print and distribute daily and weekly reports
• Ensure the Night Audit procedures are followed with great attention to detail
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.

Assist other departments as needed

Qualifications

To excel in this role, you should have:

• A highly motivated and engaging personality.
• A passion for creating meaningful connections with people from all over the world.
• The ability to resolve problems and provide recovery solutions when things don't go as planned.
• Knowledge of emergency procedures and policies.
• Past experience in customer service or hospitality.
• A commitment to maintaining house bank and following financial procedures.
• Flexibility to work varying shifts, including weekends.

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