Hotel Night Audit Supervisor| Crowne Plaza| King of Prussia, PA

PM Hotel Group; King of Prussia (Montgomery County); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading hotel group is seeking a full-time Night Audit Supervisor for their Crowne Plaza location in King of Prussia. This role involves overseeing guest services overnight, managing financial reporting, and ensuring a high standard of customer service. Ideal candidates will have experience in hotel front office management, strong leadership skills, and a passion for guest satisfaction.

Benefits

Competitive Pay & Health Benefit Packages

Annual Raises

Vacation & Sick Time

Discounts on Hotels Worldwide

Flexible Scheduling

Qualifications

• 2-3 years of Hotel Front Office and/or Night Audit experience required.
• Excellent written and verbal communication skills.
• Ability to prepare financial reports.
• Experience with cash handling and accounting procedures.

Responsibilities

• Ensure posting of room fees and billing to guest accounts.
• Supervise overnight desk agents and maintain guest standards.
• Balance paperwork, cash drawer, and deposits.
• Input revenue and expenses into the front office system.

Skills

Customer Service

Communication

Leadership

Cash Handling

Accounting Procedures

Job description

Hotel Night Audit Supervisor| Crowne Plaza| King of Prussia, PA

Job Category: Front Desk

Requisition Number: HOTEL016631

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• Full-Time
• On-site

Locations

Showing 1 location

Crowne Plaza Philadelphia
King of Prussia, PA 19406, USA

Description

This position ensures the posting of room fees, related taxes and other paid services billed to guest accounts. Additional responsibilities would include resolving account discrepancies and preparing detailed financial reports on a nightly basis. This individual will also serve as the Manager on Duty and will supervise overnight desk agents

Our ideal candidate will have excellent customer service skills, be knowledgeable of the area, possess excellent computer skills, and must enjoy working with numbers. Superb written and verbal communication skills are a must, and the candidate should be able to adapt to working overnight shifts on a regular basis.Strong leadership abilities are attributes that are required for this position. If you are a high energy driven individual that enjoys balancing numbers and interacting with people, this could be the perfect opportunity for you!

What You’ll Do:

Are you a night owl? Do you enjoy working with and balancing numbers? For us, impeccable service never stops. The Night Audit Supervisor is responsible for maintaining guest standards overnight, reviewing the property’s balances from the previous day and supervising guests and associates during the overnight hours.

Some of your nightly duties include:

• Balancing paperwork, cash drawer, deposits, reconciling credit cards and submitting batches
• Input into the front office system revenue, expenses, and allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
• Completing front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and other requests from guests.
• Answer guests’ questions about the hotel services and amenities.

Requirements:

• Candidate must have 2 or more years of Hotel Front Office and /or Night Audit experience
• Candidate must have excellent written and verbal communication skills
• Candidate must be able to prepares financial reports
• Candidate must have experience with cash handling and accounting procedures
• Candidate must be able to work overnight hours 11:00pm – 7:00am

Where You’ve Been:

We’re looking for someone with 2-3 years of related experience, the ability to supervise and work evening/overnight shifts and has strong computer skills. But most importantly you must be a people-person! You will need to always interact with all hotel guests and team members in a polite and positive way, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won’t be a great fit.

When You’re Here:

Sometimes you’ll be behind the desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting to 25 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.

Our company offersCompetitive Pay & Health Benefit Packages, Annual Raises, Vacation & Sick time, Discounts on Hotels Worldwide & Flexible Scheduling

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.