Night Audit Specialist – Luxury Hotel Ops & Guest Service

DREAMWEAVER HOTELS LLC; Chicago (IL); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Marriott travel discounts

Career development

Medical plans

401k

Job summary

Hotel EMC2 in Chicago, IL is seeking a detail-oriented, full-time Night Audit Associate to balance nightly financials and assist guests as part of a luxury boutique experience. You will prepare for the next day and maintain security during overnight hours, thriving in a fast-paced environment.

This Marriott‑linked hotel offers competitive pay, Marriott travel discounts, career development opportunities, and benefits including three medical plans, two dental plans, and a 401(k).

Qualifications

• Previous front desk, night audit, or hospitality experience preferred; Marriott system experience a plus.
• Strong attention to detail with solid math and analytical skills.
• Excellent customer service, communication, and problem-solving abilities.
• Ability to work independently and handle overnight responsibilities with minimal supervision.
• Proficient in hotel property management systems and Microsoft Office Suite.
• Flexibility to work overnight shifts, weekends, and holidays.

Responsibilities

• Complete daily audits of hotel financial transactions, including room charges, cash, and credit card postings.
• Prepare and distribute daily reports for hotel management and accounting.
• Reconcile and balance guest accounts, investigate discrepancies, and resolve billing issues.
• Assist guests with check-ins, check-outs, reservations, and special requests during overnight hours.
• Maintain a visible presence in the lobby, ensuring guest safety and security throughout the night.
• Respond promptly to guest inquiries, service requests, and any emergency situations.
• Collaborate with other departments to ensure smooth transitions between shifts.
• Set up and organize materials for the following day’s operations.

Skills

Attention to detail

Math skills

Analytical thinking

Customer service

Communication

Problem solving

Marriott PMS experience

Microsoft Office

Tools

Marriott system

Hotel PMS

Microsoft Office Suite

Job description

Hotel EMC2 in Chicago, IL is seeking a detail-oriented, full-time Night Audit Associate to balance nightly financials and assist guests as part of a luxury boutique experience. You will prepare for the next day and maintain security during overnight hours, thriving in a fast-paced environment.

This Marriott‑linked hotel offers competitive pay, Marriott travel discounts, career development opportunities, and benefits including three medical plans, two dental plans, and a 401(k).