Night Audit & On-Duty Guest Experience Lead

Courtyard Marriott; Baton Rouge (LA); On-site; USD 30,000 - 40,000; Full time

Job summary

Workstream is looking for a Night Auditor in Baton Rouge, Louisiana, to ensure a positive experience for hotel guests. The role involves managing guest check-ins and check-outs while promoting guest rewards. Ideal candidates will have a warm attitude and a strong passion for providing excellent guest service.

Qualifications

• Must have a friendly and welcoming attitude.
• Passion for guest service.

Responsibilities

• Ensure 100% satisfaction from guests upon arrival and during check-out.
• Act as the manager on duty and work independently.
• Verify guest information accurately and promote outstanding recognition for Rewards Members.

Job description

As a Night Auditor, you will have a direct impact on the overall experience of our hotel guests and be responsible for ensuring 100% satisfaction from the moment guests arrive at the hotel until they check out. The successful candidate must have a friendly and welcoming attitude with everyone. As a Night Auditor, you will primarily work independently and act as the manager on duty. Agent will be responsible for welcoming our guests and accurately verifying all information during the check in process and following up during check out as well as promoting and providing outstanding recognition and benefits to all our Rewards Members. This is the ideal position for someone who has a passion for guest service.

Stay in your Element. Natural light, open spaces, healthy options. We believe time away from home shouldn't mean time away from life. Proud member of Marriott Bonvoy.