Night Audit - Hyatt Place Flint

NORTHERN HOTELS GROUP, LLC; Flint (MI); Presencial; USD 21.000 - 22.000; Jornada completa

Descripción de la vacante

NORTHERN HOTELS GROUP, LLC is seeking a Front Desk Associate for a Limited-Service hotel in Flint, MI. You will welcome guests, check them in/out, and ensure a smooth front desk operation in line with brand standards.

Ideal candidates bring customer service experience, strong communication skills, and the ability to multitask in a fast-paced environment. Evening and weekend work may be required; physical stamina is a plus for standing and occasional lifting.

Formación

• Prior customer service or hospitality experience preferred; hotel experience a plus.
• Strong customer service and communication skills.
• Basic computer, math, and cash-handling skills.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Ability to work evenings, weekends, and holidays as required.
• Ability to stand for extended periods.
• Lift up to 30 pounds.

Responsabilidades

• Greet guests in a friendly and professional manner upon arrival.
• Perform guest check-in and check-out procedures accurately and efficiently.
• Operate the property management system (PMS) in accordance with hotel standards.
• Handle guest reservations, room assignments, and key issuance.
• Process guest payments, room charges, and incidentals accurately.
• Answer incoming calls and provide accurate information regarding hotel amenities, policies, and local attractions.
• Respond promptly and professionally to guest requests, questions, and concerns.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.

Conocimientos

Customer service

Communication skills

Cash handling

Multitasking

Work schedule flexibility

Stand for long periods

Lifting 30 lbs

Descripción del empleo

About this position

Position Description: Position: Front Desk Associate (Limited-Service Hotel) Reports To: General Manager / Assistant General Manager Department: Guest Services / Front Office Status: Hourly, Non-Exempt

Position Summary

The Front Desk Associate is responsible for providing friendly, efficient, and professional guest service in a limited-service hotel environment. This role supports guest satisfaction by ensuring smooth check-in and check-out processes, handling guest inquiries, and maintaining compliance with hotel brand standards and company policies.

Primary Responsibilities

• Greet guests in a friendly and professional manner upon arrival.
• Perform guest check-in and check-out procedures accurately and efficiently.
• Operate the property management system (PMS) in accordance with hotel standards.
• Handle guest reservations, room assignments, and key issuance.
• Process guest payments, room charges, and incidentals accurately.
• Answer incoming calls and provide accurate information regarding hotel amenities, policies, and local attractions.
• Respond promptly and professionally to guest requests, questions, and concerns.
• Communicate guest feedback or operational concerns to management promptly.
• Maintain a clean, organized, and professional front desk and lobby area.
• Follow all cash-handling, safety, and security procedures.
• Assist with opening and closing duties and complete assigned paperwork.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.

Guest Experience Expectations

• Deliver a welcoming and consistent guest experience reflective of hotel brand standards.
• Engage with guests in a friendly, professional, and courteous manner.
• Anticipate guest needs and provide solutions whenever possible.

Qualifications & Requirements

• Prior customer service or hospitality experience preferred; hotel experience a plus.
• Strong customer service and communication skills.
• Basic computer, math, and cash-handling skills.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Ability to work evenings, weekends, and holidays as required.
• Ability to stand for extended periods.
• Ability to lift, push, or pull up to 30 pounds.

Physical & Work Environment

• Standing and walking for extended periods.
• Indoor front desk and lobby environment with moderate noise levels.

Professional Standards

• Maintain a professional appearance in accordance with hotel grooming and uniform standards.
• Demonstrate reliability, teamwork, and a positive attitude.
• Uphold company values and contribute to a respectful work environment.

Salary Information

$15 - $16Hourly Wage