Night Audit Lead — Guest Experience & Front Desk

Murrieta Hot Springs Resort; Hauppauge, Northern (NY, KY); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Long Island Hyatt-LIH in Hauppauge, NY is seeking an experienced Front Office role responsible for nightly MOD checklists, guest issue resolution, and frontline MICROS system operations. You will support multiple departments and escalate emergencies as needed.

The ideal candidate demonstrates strong guest service, problem solving, effective communication, and the ability to work varied shifts. This full-time position offers a hands-on environment near NYC with hotel operations exposure.

Qualifications

• High work ethic and initiative
• Proven customer service and problem solving experience
• Regular attendance according to guidelines
• Flexibility with varying schedules
• Attention to tasks and ability to complete work on time
• Maintain staff and guest confidentiality
• Able to stand and walk for long periods
• Able to lift 10–25 pounds as needed

Responsibilities

• Complete a nightly MOD checklist and send copies to key managers and teams.
• Manage guest resolution process with investigation and creative problem solving.
• Handle emergencies with authority to contact providers and report.
• Assist any department that is short staffed or needs help.
• Understand Front Office staff duties and perform them as needed.
• Operate the MICROS system for front office transactions.

Skills

Customer service

Problem solving

Attendance

Schedule adaptability

Communication

Tools

MICROS system

Job description

Long Island Hyatt-LIH in Hauppauge, NY is seeking an experienced Front Office role responsible for nightly MOD checklists, guest issue resolution, and frontline MICROS system operations. You will support multiple departments and escalate emergencies as needed.

The ideal candidate demonstrates strong guest service, problem solving, effective communication, and the ability to work varied shifts. This full-time position offers a hands-on environment near NYC with hotel operations exposure.