Night Audit & Front Desk Specialist - Guest-Centric

Hotel Equities; Lubbock (TX); On-site; USD 29,120 - 31,200; Full time

Benefits offered by this job

Team culture

Vacation pay

Same-day pay

Employee assistance program

Discounted room rates

Job summary

Hotel Equities is seeking a Guest Services Representative for the Fairfield Inn Downtown Lubbock, Texas. You will greet guests, manage reservations, and assist with information about local area attractions while delivering warm, knowledgeable service.

Responsibilities include registering guests, processing payments, handling inquiries, and ensuring accuracy in all guest interactions. A professional, courteous demeanor and strong communication skills are essential for success in this role.

Qualifications

• Must have strong communication and interpersonal skills.
• Experience in guest services or hospitality is preferred.
• Basic computer and cash-handling skills required.

Responsibilities

• Greet and assist guests upon arrival and during stay.
• Handle reservations, check-ins, and check-outs accurately.
• Process payments and maintain daily cash reports.

Skills

Communication skills

Guest service

Cash handling

Education

High School diploma

Tools

POS system

Job description

Hotel Equities is seeking a Guest Services Representative for the Fairfield Inn Downtown Lubbock, Texas. You will greet guests, manage reservations, and assist with information about local area attractions while delivering warm, knowledgeable service.

Responsibilities include registering guests, processing payments, handling inquiries, and ensuring accuracy in all guest interactions. A professional, courteous demeanor and strong communication skills are essential for success in this role.