Night Audit & Front Desk Specialist

Parks Hospitality Group; Cary (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Day-one benefits

Paid time off

Recognition program

Stay discounts

Growth opportunities

Job summary

Parks Hospitality Group is seeking a Night Auditor for the Homewood Suites Raleigh - Cary I-40 to oversee overnight operations and ensure accurate financial records while delivering guest service.

The role combines front desk duties with accounting, including reconciling daily transactions, posting charges, handling check-ins/check-outs, and generating management reports. Requires 1+ year hotel experience and knowledge of PMS systems.

Qualifications

• High school diploma or equivalent.
• At least 1 year of front desk or guest service experience.
• Advanced knowledge of property management systems and front desk procedures.
• Ability to troubleshoot and resolve guest issues professionally.
• Strong communication skills and attention to detail.
• Hilton systems and M3 Accounting experience preferred but not required.

Responsibilities

• Perform night audit duties, including reconciling all daily transactions and ensuring financial records are accurate.
• Post charges to guest accounts, such as room rates, taxes, and incidentals, ensuring correct postings.
• Process payments (cash, credit, and checks) and record them accurately.
• Generate reports for management, including financial summaries, occupancy statistics, and room revenue.
• Handle guest check-ins and check-outs during the night shift, providing exceptional service.
• Address guest inquiries and requests in a professional and efficient manner.
• Answer phone calls promptly, addressing guest inquiries and providing accurate information.
• Perform end-of-day procedures, verifying room availability, balancing accounts, and ensuring accuracy.
• Communicate important guest information or updates to management and the day shift.
• Resolve guest complaints and escalate issues to the appropriate department when necessary.

Skills

Guest service

Communication

Attention to detail

Troubleshooting

Team player

Education

High school diploma or equivalent

Tools

PMS (Property Management System)

Front desk software

Hilton systems

M3 Accounting

Job description

Parks Hospitality Group is seeking a Night Auditor for the Homewood Suites Raleigh - Cary I-40 to oversee overnight operations and ensure accurate financial records while delivering guest service.

The role combines front desk duties with accounting, including reconciling daily transactions, posting charges, handling check-ins/check-outs, and generating management reports. Requires 1+ year hotel experience and knowledge of PMS systems.