Night Audit (Front Desk Night Shift)

MHG Hotels LLC; Noblesville (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hotel Room Discounts

401k with Employer Contribution (Full-

Medical, Dental, Vision (Full-

Paid Time Off

Paid Vacation (Full-Time)

Job summary

MHG Hotels LLC in Noblesville, IN is seeking a Night Auditor who combines warmth with a meticulous eye for detail to support front desk operations. This role emphasizes guest service, security, and accurate record-keeping in a fast-paced hotel environment.

You will handle check-ins/outs, respond to requests, secure payments, and generate nightly reports, while guiding guests with local information and amenities. Flexible shifts and full-/part-time options are available.

Qualifications

• A professional demeanor and welcoming personality.
• Ability to engage with guests in a friendly, helpful manner.
• Clear, professional communication with guests and staff.

Responsibilities

• Organize, confirm, and process guest check-in/check-outs and adapt for any changes, verify guest identity.
• Respond to and resolve guest requests.
• Secure payments, verifying and adjusting billing as needed.
• Provide guests with room and hotel information, directions, amenities, and local interests.
• Process night audit and run daily reports for next shift.
• Complete cashier and closing reports, counting the bank at shift end.
• Accept and record wake-up calls and relay to the appropriate department.
• Maintain confidentiality of guest information.
• Communicate emergencies or lost items to staff or authorities.
• Report maintenance issues and safety hazards.

Skills

Warm demeanor

Attention to detail

Team player

Job description

Benefits Offered:

• Cross-training Opportunities
• Hotel Room Discounts
• Incentives $
• Employee Referral Program $
• Paid Time Off
• Paid Vacation (Full-Time)
• Merit Increase $
• 401k with Employer Contribution (Full-Time)
• Medical, Dental, Vision (Full-Time)
• Life Insurance (Full-Time)
• Long-term/Short-term Disability (Full-Time)
• Accident (Full-Time)
• Critical Illness (Full-Time)
• Cross-training Opportunities
• Hotel Room Discounts

Schedule:

• Flexible Shifts Available
• Morning/Evening/Night
• Weekends
• Full-Time/Part-Time

Our Night Auditors makes a difference by:

• A warm, people-oriented demeanor
• A team-first attitude
• A gift for paying attention to the smallest details

As Night Audit, you will:

• Organize, confirm, and process guest check-in/check-outs and adapt for any changes, verify guest identity
• Respond to and resolve guest requests
• Secure payments, verifying and adjusting billing as needed
• Provide guests with room and hotel information, directions, amenities, and local interests
• Process night audit
• Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
• Complete cashier and closing reports, counting the bank at the end of each shift securely
• Accept and record wake-up calls, delivering to the right department
• Maintain confidentiality of all guests, proprietary information
• Communicate any emergency, lost item, or theft to proper staff and/or authorities
• Report maintenance problems, accidents, and safety hazards
• Keep contingency lists in case of emergency and communicate and necessary messages
• Protect company assets
• Comply with all quality assurance expectations
• Keep doors locked during the night.
• Clean and organize the front desk, lobby, and market area when the hotel is quiet.

To be a successful Night Auditor, you need:

• A professional demeanor, a warm and welcoming personality, and must be able to engage easily and actively connect with others.
• Be genuinely caring and compassionate and visibly demonstrate desire to understand others.
• Create confidence and trust, while communicating the right message at the right time.
• Be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
• Be direct yet tactful and considerate of the audience.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Maintain awareness of undesirable persons on premises.
• Clean professional appearance.
• Perform other reasonable job duties as requested by Supervisors.

Minimum Requirements:

The Night Audit role requires standing for long periods of time, or entire shifts. Read and visually verify information in a variety of formats (i.e., small print). Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move, lift, carry, push, pull and place objects weighing less than 25 pounds without assistance.

MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

If you are an individual with a disability and need assistance completing the online application, please call 317-356-4000 extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to [e-mail] “Applicant Accommodation” should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request accommodation to apply for a job.