Night Audit / Front Desk Agent

Lodgco Management L.L.C.; Orlando, Northern (FL, KY); Hybrid; USD 26,000 - 36,000; Full time

Benefits offered by this job

Career development & work-life balance

Paid time off

Team member discounts

401(k) with company match

Incentive programs

Job summary

Lodgco is seeking a Night Audit/Front Desk Associate to support guest services at Holiday Inn & Suites Orlando I-Dr - Theme Parks. You will welcome guests, handle registrations, assist with inquiries, and ensure a smooth stay through accurate front desk operations.

The role requires 1–2 years of hotel experience as a plus, with a focus on exceptional guest service, teamwork, and adherence to brand standards. This is a full-time, on-site position offering opportunities for growth and benefits.

Qualifications

• Proven ability to operate front desk software and manage guest information efficiently.
• Excellent communication skills, both spoken and written.
• Reliable, customer-focused attitude with strong problem-solving abilities.
• Strong organizational skills and ability to multitask in a fast-paced environment.

Responsibilities

• Perform guest registrations (check ins/outs), room assignments and special requests.
• Know hotel operations, policies, procedures and internal rules.
• Be familiar with Brand operating systems and loyalty programs.
• Know guest rooms, amenities, rates, packages, discounts and promotions.
• Handle cash, check out guests, and process late charges as needed.
• Email daily reports to accounting and assist guests with issues.

Skills

Computer software skills

Communication both verbal and written

Dependable and customer focus

Time management and problem solving

Leadership abilities

Job description

At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team's development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability.

Join Our Team Today!

We are seeking a skilled and experienced Night Audit/Front Desk Associate to support hotel guest service operations at the beautiful Holiday Inn & Suites Orlando I-Dr - Theme Parks! If you are committed to delivering outstanding service and hospitality, we would be thrilled to hear from you!

JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of service possible in an efficient, courteous, and professional manner.

ESSENTIAL JOB FUNCTIONS:

• Perform guest registrations (check ins & check outs), room assignments, and special requests
• Knowledge of daily hotel operations, policies, procedures, and internal rules
• Knowledge of Brand's operating systems and Brand's customer loyalty programs
• Knowledge of guest rooms, locations, amenities, features, and all other servicesoffered
• Knowledge of room rates, packages, discounts, andpromotions
• Ensure proper credit when checking out guest(s) and handle late charges accordingly
• Knowledge of cash handling and bank procedures to check out allguest(s)
• Bank out at end of shift by following dropprocedures
• Email daily reports to accounting office
• Answer phones, handle mail, and takemessages
• Assist guests with problems and questions; ensure all guest problems areresolved
• Knowledge of the city, local area, and attractions
• Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
• Know all emergency procedures and the proper action to take
• Operate safe deposit boxes
• Inspect conference rooms, common areas and public restrooms to ensure cleanliness
• Perform security walks of hotel
• Investigate and address noise/partyissues
• Set up, prepare, and maintain breakfast area

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

COMPETENCIES:

• Computer software skills
• Communication both verbal and written
• Dependable and customer focus
• Time management and problem solving skills
• Strong leadership abilities

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

• 1-2 years of hotel experience is a plus

BENEFITS WE OFFER

• Career development & work-life balance
• Paid time off
• Team member discounts
• 401(k) with company match
• Incentive programs
• And more!

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Valid driver's license and safe driving record - satisfactory criminal background screening required - professional references

SUPERVISORY RESPONSBILITY

This position doesn't manage any staff members.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.

EXPECTED HOURS OF WORK

This position requires variable hours based on the needs of the hotel.

EEO STATEMENT

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.

NOTICE OF E-VERIFY PARTICIPATION

Lodgco Hospitality participates in E-Verify to confirm the identity and employment authorization of individuals hired to work in the United States. Before submitting this application, please review the following documents:

• E-Verify Notice of Participation
• Right to Work

By continuing with this application, you acknowledge that you have been informed of our participation in E-Verify and have had the opportunity to review these notices.