Front Desk Agent

Lodgco Hospitality; Jacksonville (FL); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Career development & training

Paid time off

Travel and hotel discounts

401(k) with company match

And more!

Job summary

Lodgco Hospitality in Jacksonville, FL is seeking a friendly Front Desk Clerk to warmly welcome guests, check them in and out, and provide efficient service at the hotel's reception. You will handle guest inquiries, assist with city information, manage phone calls, and support daily hotel operations, ensuring a smooth stay.

Hotel or customer service experience is preferred. This role requires good communication, computer skills, and the ability to multitask in a fast-paced environment with

Qualifications

• Hotel or customer service experience is preferred.
• Willingness to learn brand systems and procedures.
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Perform guest registrations (check-ins & check-outs), room assignments and special requests.
• Answer phones, handle mail, and take messages.
• Assist guests with questions and local information; ensure issues are resolved.
• Maintain cleanliness of front desk, back office, and common areas as needed.
• Adhere to proper cash handling and credit procedures; manage late charges as needed.

Skills

Guest interaction

Communication

Computer skills

Phone etiquette

Multitasking

Flexible schedule

Job description

Jacksonville Fairfield Inn, Jacksonville, FL, US

JOB SUMMARY:

Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner.

ESSENTIAL JOB FUNCTIONS:

• Perform guest registrations (check ins & check outs), room assignments, and specialrequests


• Understanding of daily hotel operations, policies, procedures, and internalrules


• Knowledge of Brand’s operating systems and Brand’s customer loyaltyprograms


• Familiar with guest rooms, locations, amenities, features, and all other servicesoffered


• Knowledge of room rates, packages, discounts, andpromotions


• Ensure proper credit when checking out guest(s) and handle late chargesaccordingly


• Knowledge of cash handling and bank procedures to check out allguest(s)


• Bank out at end of shift by following dropprocedures


• Answer phones, handle mail, and takemessages


• Assist guests with problems and questions; ensure all guest problems areresolved


• Knowledge about the city, local area, andattractions


• Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalksand frontentry


• Know all emergency procedures and the proper action totake


• Operate safe depositboxes

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

COMPETENCIES:

• Ability to learn quickly and work in a fast-paced position with constant guest interaction


• Excellent communication, both verbal and written


• Strong computer skills and phone etiquette


• Must be able to multi-task


• Flexibility with schedule

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

Hotel or customer service experience is preferred

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Satisfactory criminal background screening required - Valid driver’s license with safe driving record may be required –

SUPERVISORY RESPONSBILITY

This position has no supervisory responsibilities

BENEFITS WE OFFER

• Career development & training


• Paid time off


• Travel and hotel discounts


• 401(k) with company match


• And more!

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.

EXPECTED HOURS OF WORK

This position requires variable hours based on the needs of the hotel including nights and weekends.

EEO STATEMENT

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.

NOTICE OF E-VERIFY PARTICIPATION

• E-Verify Notice of Participation


• Right to Work

By continuing with this application, you acknowledge that you have been informed of our participation in E‑Verify and have had the opportunity to review these notices.