Night Audit - Delta Bristol

Delta by Marriott Bristol; Bristol (VA); On-site; USD 19,000 - 22,000; Full time

Job summary

Delta Bristol - Bristol, VA 24202 is seeking a Night Auditor to ensure a warm, efficient, and secure night operation at the front desk. You will greet guests, process registrations, handle transactions, and coordinate with other departments as needed.

This role requires good communication, computer literacy, and the ability to work evenings, holidays, and weekends. A High School diploma or GED is required; hotel front desk experience is a plus.

Qualifications

• Hotel front desk experience is a plus.
• Ability to work evenings, holidays and weekends.
• Excellent communication skills with guests and team.
• Computer literacy required.
• High School diploma or GED equivalent.

Responsibilities

• Greet guests and process registrations.
• Manage night audit procedures and reporting.
• Handle guest requests and coordinate with departments.
• Maintain guest privacy and confidentiality.
• Close out the shift with shift summaries.

Skills

Night Audit

Front Desk

Customer Service

Communications

Education

High School diploma or GED

Job description

Job DetailsJob Location: Delta Bristol - Bristol, VA 24202Position Type: Full-Time/Part-TimeSalary Range: $14.00 - $16.00 HourlyJob Shift: NightJob Category: Hospitality - HotelThe Night Auditor will ensure a comfortable, caring, and consistent stay by providing guests with a warm welcome. Provide efficient and effective front desk service in accordance with brand standards.

Responsibilities and Duties

• Ensure a delightful, seamless arrival and departure for our guests.
• Greets guest and processes hotel registration and other transactions.
• Keeps current on hotel accommodations, services and local attractions.
• Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction.
• Works with other departments as appropriate to arrange for services requested by the guest.
• Stays current with developments in the hotel by reviewing and updating the communication log.
• Prepares end of shift summaries and communications for management and other shifts.
• Makes reservations in accordance with hotel's yield management practices.
• Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards.
• May be responsible for answering and fielding all calls to the hotel, both internal and external.
• Identifies and records special billing instructions and notifies Accounting.
• Obtains appropriate approvals and signatures for guest transactions.
• Follows hotel policy on cash banks.
• Maintains confidentiality of guest information.
• Responsible for night audit process and all required reporting.

Qualifications

• Hotel Front Desk experience a plus.
• Ability to work evenings, holidays and weekends.
• Excellent communication skills: Ability to communicate effectively with guests and associates.
• Computer literate
• High School graduate or GED equivalent