Night Audit

Hilton-Garden-Inn-Hotel; Westampton Township (NJ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid Time Off

401K

Medical, Dental, Vision

Voluntary Benefits

FSA and HSA Account options

Referral Bonus

Associate Development Plan

Internal Promotion Opportunities

Associate Travel Program Discounts

Job summary

Hilton Garden Inn in New Jersey seeks a reliable Night Auditor. Responsibilities include checking guests in/out, processing payments, and promoting hotel services.

The role requires attention to detail and the ability to manage guest requests while maintaining accuracy in the nightly audit in the Property Management System. Experience in audits is preferred but not required; candidate may perform Manager On Duty duties during audits.

Qualifications

• High school diploma or equivalent.
• Excellent math and reasoning skills.
• Ability to organize work with honesty and dependability.
• Comfort handling intoxicated guests when necessary.

Responsibilities

• Check guests in/out using up selling techniques to maximize room rates.
• Process payments and reconcile with policies and procedures.
• Respond to guest requests promptly and promote hotel services.
• Resolve minor complaints and inform supervisor of major issues.
• Books reservations and coordinates with reservation center.
• Perform night audit tasks in the Property Management System.
• Possibly perform Manager On Duty duties during audit shifts.

Skills

Math skills

Reasoning

Organizational skills

Honesty

Dependability

Positive attitude

Guest interaction

Handle intoxicated guests

Education

High school diploma or equivalent

Tools

Property Management System

Job description

COME AND JOIN OUR AMAZING TEAM!Most positions do require weekend and holiday availability.We are pleased to share the benefit options that we offer:Paid Time Off401K InvestmentReferral BonusAssociate Development Plan OpportunitiesInternal Promotion OpportunitiesMedical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options available to Full-Time associatesAssociate Travel Program DiscountsNight Auditor performs night auditor functions according to hotel policies and procedures. Audit experience is preferred, but not required. Able to perform Manager On Duty responsibilities during audit shift. Job requirements include high school diploma or equivalent. Excellent math and reasoning skills. Must be able to deal with intoxicated guests. Ability to organize work, using independent judgment to perform tasks, honesty, dependable with a positive attitude. Physical requirements include standing, speaking, hearing, reading, writing, able to carry between 30-40 lbs., walking, lifting and carrying, reaching overhead, pushing, pulling, bending and able to walk stairs.Duties to include, but not limited to:Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates: prepares for group check in and out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift.Checks guests out of the hotel; processes customer payments according to established policies and procedures.Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction.Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.Books guest reservations or coordinates with reservation center.Handles departmental accounting of moneys, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.Issues, controls and releases guest safe-deposit boxes.Reconciles point of sale areas of Banquets, Lounge, and the Restaurant and all cash, credit card and related sales activity.Reconcile room rates charged.Reconcile all revenues to Property Management System.Performs night audit functions in Property Management System.