NIGHT AUDIT - CCH

Classen Curve Hotel; Oklahoma City (OK); On-site; USD 19,000 - 25,000; Part time

Job summary

The Ellison, A Tribute Portfolio Hotel in Oklahoma City is seeking a Part-Time Front Desk Associate / Night Audit to greet guests and manage check-ins during the 8 pm–4 am and 11 pm–7 am shifts. This guest-facing role requires warmth, strong communication, and the ability to handle guest requests, process payments, and reconcile accounts while ensuring Marriott standards.

You'll join a collaborative team at a boutique hotel inspired by Oklahoma culture, with growth opportunities and attentive

Qualifications

• Experience in hospitality or guest service preferred.
• Front desk or PMS experience preferred.

Responsibilities

• Greet guests with professionalism, warmth, and enthusiasm.
• Assist with check-in/check-out and room assignment.
• Provide information on amenities, local attractions, and services.
• Respond promptly to inquiries and resolve concerns.
• Promote hotel services and upsell where appropriate.
• Process payments and reconcile guest accounts.
• Maintain knowledge of Marriott Bonvoy benefits and policies.
• Work across shifts, including nights, mornings, weekends, and holidays.

Skills

Communication skills

Guest service

Organizational skills

Multitasking

Problem solving

Computer skills

Teamwork

Flexibility

Job description

Part-Time / Overnights (8 pm - 4 am / 11 pm- 7 pm)

Front Desk Associate / Night Audit

The Ellison, A Tribute Portfolio Hotel

Property Info:

At The Ellison, we believe every stay should feel personal, thoughtful, and distinctly Oklahoma. As part of Marriott's Tribute Portfolio, our boutique hotel celebrates individuality, local culture, and genuine hospitality. Inspired by acclaimed Oklahoman author Ralph Ellison, The Ellison offers guests an elevated experience through exceptional service, curated design, and meaningful connections to our community.

Located in the heart of Oklahoma City's Classen Curve, The Ellison is more than a hotel—we are a neighborhood destination where guests gather, celebrate, and create memorable experiences. If you are passionate about hospitality, enjoy building relationships, and take pride in creating exceptional guest experiences, we'd love to welcome you to our team.

Why The Ellison?

At The Ellison, our associates create experiences that reflect the character of our hotel and the spirit of Oklahoma City. We invest in our people by providing opportunities for growth, professional development, and advancement. Here, you'll join a supportive team that values collaboration, authenticity, and a genuine passion for hospitality.

• Guest Service Associate
• Reports To: Front Desk Manager
• Status: Non-Exempt

Position Summary:

Position Summary:

This guest-facing position is responsible for more than check-ins and check-outs; The Front Desk serves as the first and last impression of The Ellison, creating memorable experiences through warm hospitality, genuine engagement, and personalized service, assisting with guest requests, promoting hotel amenities, and ensuring every guest feels valued throughout their stay. The Night Audit shift performs basic accounting closing procedures for each business day and ensures the hotel is set up for success for the day's arrivals and scheduled departures.

Duties/Responsibilities:

• Deliver exceptional hospitality by welcoming every guest with professionalism, warmth, and enthusiasm.
• Assign rooms, issue room keys, and provide information regarding hotel amenities, services, and local attractions.
• Anticipate guest needs and proactively provide personalized recommendations, directions, and information about hotel amenities, Milo, local attractions, and Oklahoma City experiences.
• Respond promptly and professionally to guest inquiries, requests, and concerns.
• Resolve guest concerns in a courteous and service-oriented manner.
• Maintain thorough knowledge of room types, hotel services, Marriott Bonvoy benefits, promotions, dining outlets, and current events.
• Promote hotel services and amenities through thoughtful upselling and informed recommendations.
• Accurately post charges, process payments, and reconcile guest accounts as needed.
• Follow hotel policies, procedures, brand standards, and safety protocols.
• Maintain a neat, professional appearance in accordance with company standards.
• Demonstrate professionalism, respect, and teamwork in all interactions with guests and associates.
• Complete required training and assigned tasks promptly.
• Perform other duties as assigned.

Required Skills/Abilities:

• Strong verbal and written communication skills.
• Excellent interpersonal and guest service skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain composed in a fast-paced environment.
• Ability to use sound judgment when handling guest concerns and stressful situations.
• Strong computer skills and the ability to learn hotel systems and technology.
• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays.
• Ability to work independently and as part of a team.

Qualifications:

• Previous experience in hospitality, guest service / customer-facing role preferred.
• Prior hotel front desk or property management system experience is preferred.

Physical Requirements

• Must be able to stand and walk for extended periods throughout the shift.
• Must be able to occasionally bend, reach, stoop, and lift or carry items up to 25 pounds.
• Must be able to perform repetitive motions such as typing and key generation.

The Ellison, A Tribute Portfolio Hotel, is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.